Erin Hudnall
Charleston,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
Charleston Gastroenterology
08.2008 - Current
- Worked with patients to schedule tests and procedures.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Responded to inquiries by directing calls to appropriate personnel.
- Prepared and processed patient referrals.
- Followed up with patients to reschedule missed appointments.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled imaging test ordered by providers at multiple imaging facilities and/or hospitals.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Obtained payments from patients and scanned identification and insurance cards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Receptionist
Dr. Nicholas Cassis
02.2007 - 07.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
Receptionist
Phillips Animal Hospital Dr. Thomas Homan
01.2002 - 02.2007
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Entered data from pet records and office visits into computer system.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Filled patient prescriptions
Education
High School Diploma -
Dupont High School
Belle, WV05.1999
Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Attention to Detail
- Insurance Verification
- Scheduling
- Medical Terminology
- Payment Collection
- Multi-Line Telephone Systems
- Schedule Coordination
- Facility coordinating
- Following up with patients
Timeline
Patient Care Coordinator
Charleston Gastroenterology
08.2008 - Current
Receptionist
Dr. Nicholas Cassis
02.2007 - 07.2008
Receptionist
Phillips Animal Hospital Dr. Thomas Homan
01.2002 - 02.2007
High School Diploma -
Dupont High School
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