ERIN JOHNSON HUSSLEIN
Blacklick,OH
Summary
Accomplished Account Executive with extensive employee benefits experience. Proven track record of increasing sales and revenue through excellent relationship-building skills, consistent follow-through with customers and exceptional negotiation abilities.
Overview
24
24
years of professional experience
Work History
Account Executive
AETNA
New Albany, OH
10.2016 - Current
- Built and strengthened relationships with new and existing customers
- Negotiated renewals with brokers and customers
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Identified client business needs by gaining understanding of goals, objectives and processes
- Coordinated with internal colleagues to provide prompt resolutions to customer issues
- Met and exceeded service level goals by identifying and achieving standards and expectations
Plan Administrator
OHIO BANKERS LEAGUE
Columbus, OH
07.2011 - 10.2016
- Managed a $15 million dollar benefit plan comprised of 9 health plans, 2 dental plans, a vision plan, a flexible spending account, and various life and voluntary benefit plans for 60 community bank members of the Ohio Bankers Benefits Trust
- Provided expertise and assistance to the banks for all aspects of benefits administration
- Completed all monthly invoicing of fees and premiums to the banks
- Monitored claims and associated banking/wire line activity on a daily basis
- Maintained and renewed relationships with all third-party vendors
- Coordinated and planned annual open enrollment and renewal
- Developed and promoted wellness program initiatives
Educational Aide
ST. MATTHEW SCHOOL
Gahanna, OH
08.2008 - 07.2011
- Assisted teachers in all aspects of classroom maintenance and provided attention to students with special needs
- Coordinated field trips, planned special events, and organized fundraisers
- Taught on a substitute basis.
Account Executive
AETNA
New Albany, OH
06.2000 - 11.2002
- Maintained the medical and prescription drug plans for two of the five Ohio Retirement Systems accounts, School Employees Retirement Systems (SERS) and Ohio Police & Fire Pension Fund
- Coordinated internal departments to support customers’ needs
- Provided all local customer service
- Negotiated and delivered renewals
- Assisted with benefit plan design and coordinated implementation of changes
- Conducted annual open enrollment meetings
Manager, Account Services
CENTRAL BENEFITS
Columbus, OH
05.1997 - 06.2000
- Maintained Central Benefits’ largest accounts, including The Ohio State University and OhioHealth
- Managed and trained a staff of four, two Account Executives and two Sales Assistants
- Coordinated all sales and service efforts with Operations staff
- Reported directly to Vice President of Sales and participated regularly in executive level staff meetings
- Promoted from Senior Account Executive position in 03/1998
Sales Representative/Account Manager
METLIFE/METRAHEALTH/UNITED HEALTHCARE
Columbus, Cleveland, OH
09.1994 - 12.1996
- Sold and serviced group health insurance products to prospects and existing customers with a minimum of 100 employees
- Managed and maintained a book of business generating over $40 million in annual premium and considerations
Service Supervisor
METLIFE
Columbus, OH
08.1993 - 09.1994
- Provided service to group life and health policyholders with a minimum of 200 employees
- Assisted brokers and MetLife sales representatives with customer activities
- Completed and presented renewals and year-end financial accounting reports to brokers and customers
Group Service Coordinator
THE PRINCIPAL FINANCIAL GROUP
Bethesda, MD
07.1991 - 05.1993
- Provided local service to all of the small group life, health, and qualified retirement accounts sold in the Washington, DC area
- Coordinated the efforts of Pharmaceutical Card System (PCS) and a rented PPO network
- Experienced with the design, implementation, enrollment, and ongoing administration of various qualified retirement plans
- Designed, implemented, and managed a successful training program for new service personnel
Education
Bachelor of Arts - English
Ohio Wesleyan University
Delaware, OH05.1991
Skills
- Relationship building and management
- Account management
- Written and verbal communication
- Needs assessment
- Organized
- Detail-oriented
Timeline
Account Executive
AETNA
10.2016 - Current
Plan Administrator
OHIO BANKERS LEAGUE
07.2011 - 10.2016
Educational Aide
ST. MATTHEW SCHOOL
08.2008 - 07.2011
Account Executive
AETNA
06.2000 - 11.2002
Manager, Account Services
CENTRAL BENEFITS
05.1997 - 06.2000
Sales Representative/Account Manager
METLIFE/METRAHEALTH/UNITED HEALTHCARE
09.1994 - 12.1996
Service Supervisor
METLIFE
08.1993 - 09.1994
Group Service Coordinator
THE PRINCIPAL FINANCIAL GROUP
07.1991 - 05.1993
Bachelor of Arts - English
Ohio Wesleyan University