Erin Hutchko
Collegeville,PA
Summary
Accomplished Loss Prevention Team Lead with a proven track record at Marshalls, enhancing loss control strategies and fostering strong partnerships. Expert in CCTV monitoring and adept in teamwork, I significantly improved training processes and reduced shoplifting risks, demonstrating adaptability and a commitment to excellence in safeguarding assets.
Overview
8
8
years of professional experience
Work History
Loss Prevention Team Lead
Marshalls
Philadelphia Suburbs
03.2022 - Current
- Increased company understanding of loss control strategies through on-site client training and implementation of new programs.
- Enhanced training processes for the department to increase overall functionality.
- Provided loss control reporting for business partners.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Completed loss control surveys for underwriting information and evaluation.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Utilized various hand and power tools to secure premises and increase protection.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Loss Prevention Associate
Nordstrom
King Of Prussia, PA
03.2020 - 02.2022
- Consulted with store managers on bases to perform loss investigations.
- Provided loss control reporting for store team.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
Dining Room Supervisor
Shannondell At Valley Forge
Audubon, PA
08.2016 - 03.2020
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Set and oversaw weekly and special event menu plans.
- Monitored food preparation, production, and plating for quality control.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Associate of Science - Criminal Justice
Montgomery County Community College
Blue Bell, PA06.2020
High School Diploma -
Exeter Twp Senior High School
Reading, PA06.2017
Skills
- Loss prevention strategies
- Audit Procedures
- Data Analysis
- Investigations
- CCTV Monitoring
- Goal Setting
- Teamwork and Collaboration
- Adaptability and Flexibility
Timeline
Loss Prevention Team Lead
Marshalls
03.2022 - Current
Loss Prevention Associate
Nordstrom
03.2020 - 02.2022
Dining Room Supervisor
Shannondell At Valley Forge
08.2016 - 03.2020
Associate of Science - Criminal Justice
Montgomery County Community College
High School Diploma -
Exeter Twp Senior High School