Jabreyawne Harris
Killeen
Summary
Dedicated professional with extensive experience in loss prevention and passenger services. Proven skills in communication and conflict resolution, leading to enhanced customer satisfaction. Strong ability to foster a collaborative team environment that drives performance.
Overview
7
7
years of professional experience
Work History
Shift Supervisor/Lead Loss Prevention Associate
Church's Fried Chicken
Killeen
12.2023 - 02.2026
- Maintained security systems, ensuring effective monitoring and control of premises.
- Proactively addressed shift issues, minimizing disruptions and maintaining operational flow.
- Supervised team operations during peak hours, enhancing service delivery efficiency.
- Communicated job duties, expectations, and policies clearly to all employees.
- Handled customer inquiries and resolved complaints to maintain high satisfaction levels.
Passenger Service Agent
Airserv/ ABM Security
Houston
01.2019 - 11.2023
- Resolved challenging situations involving customers or personnel through effective problem-solving skills.
- Coached staff on performance enhancement strategies to strengthen customer relations.
- Built productive relationships with employees to foster a collaborative work environment.
- Documented baggage handling processes to support operational efficiency.
- Updated client accounts with personal and financial information to ensure accuracy and compliance.
Education
High School Diploma -
Victor Valley High School
Victorville, CA05-2014
Skills
- Risk management
- Attention to detail
- Task delegation
- Performance management
- Communication skills
- Loss prevention strategies
- Vendor management
- Incident response
- Professionalism
- Security systems and surveillance
- Crime prevention and assessment
Timeline
Shift Supervisor/Lead Loss Prevention Associate
Church's Fried Chicken
12.2023 - 02.2026
Passenger Service Agent
Airserv/ ABM Security
01.2019 - 11.2023
High School Diploma -
Victor Valley High School