JEFFREY MUSGRAVE
Aliquippa,PA
Summary
Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 7 years of fraud and risk experience. Experienced in investigative research and dispute representation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Loss Prevention Lead
Dick's Sporting Goods
09.2019 - Current
- Oversee credit card disputes along with high dollar orders
- Manage a team of reviewers
- Partner with my team and local law enforcement to eliminate fraud rings and limit company losses
- Provide excellent service and attention to customer needs through order review and over the phone engagements
- Use vast experience to assist in detecting fraudulent transactions
- Oversee the training of new reviewers into the department
- Prepare department schedule monthly to ensure proper coverage during holiday season
- Use advanced knowledge to dispute chargebacks on behalf of my department
Fraud Dispute Project Manager
US Bank
04.2019 - 09.2019
- Analyzed customer data to identify and mitigate potential fraud attempts on financial institution portfolios
- Assisted customer service team to address and resolve card holder fraud incidents
- Worked to transition the US Bank fraud services team during acquisition
Digital Loss Prevention Reviewer
Dick's Sporting Goods, Inc
11.2016 - 04.2019
- Provide customers with assistance over the phone regarding suspicious orders
- Review orders and credentials to mitigate fraudulent transactions
- Work with team to implement policies and procedures
Corporate Security Officer
Dick's Sporting Goods
04.2015 - 11.2016
- Secured the building with hourly checks
- Assisted employees with building access and reviewed credentials
- Present at headquarters for special speakers and events
- Member of the crisis/emergency management team
Loss Prevention Detective
TJX Companies, Inc.
01.2015 - 04.2015
- Used CCTV to track theft and prevent fraud
- Apprehended shoplifters and conducted interviews to recover stolen merchandise
- Prepared documentation and data for cases
- Worked with local law enforcement to target theft rings
Sales Associate
Dick's Sporting Goods, Inc
12.2012 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
Education
Master of Science - Public Administration
Mercyhurst University
Erie, PA05.2014
Bachelor of Science - Political Science And Government
Geneva College
Beaver Falls, PA05.2012
Skills
- Fraud mitigation tactics
- Representation of chargebacks
- Project Management
- Risk Analysis
- Customer Service
- Microsoft Office
- Interview experience
- Record search experience
- Case file creation
- Team Leadership
- CCTV Systems
- Risk Management
- Policy Implementation
- Investigations
- Fraud Detection
- Critical Thinking
- Staff Training
- Data Analysis
- Conflict Resolution
- Crisis Management
- Organization
- Planning and Coordination
- Interpersonal Communication
- Project Planning
Certification
Loss Prevention Certified (LPC) - April 2022
Timeline
Digital Loss Prevention Lead
Dick's Sporting Goods
09.2019 - Current
Fraud Dispute Project Manager
US Bank
04.2019 - 09.2019
Digital Loss Prevention Reviewer
Dick's Sporting Goods, Inc
11.2016 - 04.2019
Corporate Security Officer
Dick's Sporting Goods
04.2015 - 11.2016
Loss Prevention Detective
TJX Companies, Inc.
01.2015 - 04.2015
Sales Associate
Dick's Sporting Goods, Inc
12.2012 - 12.2014
Master of Science - Public Administration
Mercyhurst University
Bachelor of Science - Political Science And Government
Geneva College
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