Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

ANGELA GOMEZ

McAllen

Summary

Results-driven Loss Prevention Specialist and Delivery Driver with a track record of enhancing safety and operational efficiency. Successfully de-escalated emergency situations and achieved consistent on-time deliveries, contributing to high levels of customer satisfaction and safety.

Overview

9
9
years of professional experience

Work History

Loss Prevention Specialist

H-E-B
Mission
03.2017 - Current
  • Attentively monitored store and surrounding areas for signs of theft by customers or personnel, intervening when necessary.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when placing shoppers to safety.
  • Generated comprehensive reports documenting evidence of attempted theft.
  • Collaborated with law enforcement to detain and prosecute perpetrators, appearing in court hearings to provide honest and full accounts of events.
  • Exhibited behavior and age of suspected perpetrators to calculate risk and intervene appropriately.
  • Trained all new partners in loss prevention techniques.
  • Landed positions of increasing responsibility within the organization.
  • Managed to create contacts from multiple Police Departments.

Package Car Delivery Driver

UPS
Glenwood Springs
03.2024 - 04.2026
  • Delivered packages promptly to residential and commercial locations.
  • Operated delivery vehicle safely in various weather conditions.
  • Inspected packages for damage before delivery to maintain quality.
  • Collaborated with team members to optimize delivery schedules and routes.
  • Maintained accurate delivery logs for effective tracking.
  • Ensured compliance with laws and regulations governing transportation of goods.
  • Utilized GPS navigation system effectively to enhance route efficiency.
  • Reported delays and accidents using telephones or two-way radios.

Package Car Delivery Driver

ups
Eagan
10.2023 - 01.2024
  • Delivered packages to residential and commercial locations, ensuring timely arrival.
  • Operated delivery vehicle safely amid diverse weather conditions.
  • Inspected packages for damage prior to delivery to maintain quality standards.
  • Coordinated with customers regarding delivery status and resolved issues effectively.
  • Followed established routes while adapting strategies to traffic and road conditions.
  • Collaborated with team members to enhance delivery schedules and optimize routes.
  • Adhered to safety protocols and company policies during all operations.
  • Maintained accurate records of deliveries and collected payments when required.

Delivery Driver

FedEx Ground
Edinburg
01.2022 - 01.2023
  • Executed on-time deliveries by selecting optimal routes to enhance customer satisfaction.
  • Completed deliveries on tight timetables to satisfy customer needs.
  • Successfully avoided timely delivery delays by carefully planning routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Used GPS system to plan travel routes in accordance with bulk deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Oversaw product loading to keep items balanced, work efficient and secure for safe delivery.
  • Performed walk-around on delivery vehicle before beginning shift to verify safety.
  • Inspected truck equipment and supplies and reported problems to supervisors.
  • Updated dispatches frequently to convey changes in delivery schedules due to weather delays.
  • Kept and studied detailed mileage and fuel reports to track overall efficiency.
  • Maintained organized, clean, and professional vehicle to ensure positive customer interactions.
  • Advertised products during delivery stops to engage customers.
  • Managed daily deliveries of 150-180 packages pre-peak and 230-280 during peak to meet high demand.

Education

High School Diploma -

McAllen High School
McAllen, TX
05-2009

Skills

  • Loss prevention tactics
  • Fraud detection
  • Theft prevention measures
  • Theft deterrent planning
  • Loss prevention strategies
  • Risk assessment
  • Risk management
  • Security protocol development
  • Security systems analysis
  • Audit procedure enforcement
  • Regulatory compliance
  • Incident management
  • Emergency response coordination
  • Route planning
  • Route optimization
  • Vehicle safety inspection
  • Client management
  • Team collaboration
  • Team development
  • Problem solving
  • Decision-making skills
  • Attention to detail
  • Conflict resolution
  • Event de-escalation
  • decision-making skills

Personal Information

Profession: Delivery Driver

Timeline

Package Car Delivery Driver

UPS
03.2024 - 04.2026

Package Car Delivery Driver

ups
10.2023 - 01.2024

Delivery Driver

FedEx Ground
01.2022 - 01.2023

Loss Prevention Specialist

H-E-B
03.2017 - Current

High School Diploma -

McAllen High School
ANGELA GOMEZ