ANGELA GOMEZ
McAllen
Summary
Results-driven Loss Prevention Specialist and Delivery Driver with a track record of enhancing safety and operational efficiency. Successfully de-escalated emergency situations and achieved consistent on-time deliveries, contributing to high levels of customer satisfaction and safety.
Overview
9
9
years of professional experience
Work History
Loss Prevention Specialist
H-E-B
Mission
03.2017 - Current
- Attentively monitored store and surrounding areas for signs of theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when placing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft.
- Collaborated with law enforcement to detain and prosecute perpetrators, appearing in court hearings to provide honest and full accounts of events.
- Exhibited behavior and age of suspected perpetrators to calculate risk and intervene appropriately.
- Trained all new partners in loss prevention techniques.
- Landed positions of increasing responsibility within the organization.
- Managed to create contacts from multiple Police Departments.
Package Car Delivery Driver
UPS
Glenwood Springs
03.2024 - 04.2026
- Delivered packages promptly to residential and commercial locations.
- Operated delivery vehicle safely in various weather conditions.
- Inspected packages for damage before delivery to maintain quality.
- Collaborated with team members to optimize delivery schedules and routes.
- Maintained accurate delivery logs for effective tracking.
- Ensured compliance with laws and regulations governing transportation of goods.
- Utilized GPS navigation system effectively to enhance route efficiency.
- Reported delays and accidents using telephones or two-way radios.
Package Car Delivery Driver
ups
Eagan
10.2023 - 01.2024
- Delivered packages to residential and commercial locations, ensuring timely arrival.
- Operated delivery vehicle safely amid diverse weather conditions.
- Inspected packages for damage prior to delivery to maintain quality standards.
- Coordinated with customers regarding delivery status and resolved issues effectively.
- Followed established routes while adapting strategies to traffic and road conditions.
- Collaborated with team members to enhance delivery schedules and optimize routes.
- Adhered to safety protocols and company policies during all operations.
- Maintained accurate records of deliveries and collected payments when required.
Delivery Driver
FedEx Ground
Edinburg
01.2022 - 01.2023
- Executed on-time deliveries by selecting optimal routes to enhance customer satisfaction.
- Completed deliveries on tight timetables to satisfy customer needs.
- Successfully avoided timely delivery delays by carefully planning routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Used GPS system to plan travel routes in accordance with bulk deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Oversaw product loading to keep items balanced, work efficient and secure for safe delivery.
- Performed walk-around on delivery vehicle before beginning shift to verify safety.
- Inspected truck equipment and supplies and reported problems to supervisors.
- Updated dispatches frequently to convey changes in delivery schedules due to weather delays.
- Kept and studied detailed mileage and fuel reports to track overall efficiency.
- Maintained organized, clean, and professional vehicle to ensure positive customer interactions.
- Advertised products during delivery stops to engage customers.
- Managed daily deliveries of 150-180 packages pre-peak and 230-280 during peak to meet high demand.
Education
High School Diploma -
McAllen High School
McAllen, TX05-2009
Skills
- Loss prevention tactics
- Fraud detection
- Theft prevention measures
- Theft deterrent planning
- Loss prevention strategies
- Risk assessment
- Risk management
- Security protocol development
- Security systems analysis
- Audit procedure enforcement
- Regulatory compliance
- Incident management
- Emergency response coordination
- Route planning
- Route optimization
- Vehicle safety inspection
- Client management
- Team collaboration
- Team development
- Problem solving
- Decision-making skills
- Attention to detail
- Conflict resolution
- Event de-escalation
- decision-making skills
Personal Information
Profession: Delivery Driver
Timeline
Package Car Delivery Driver
UPS
03.2024 - 04.2026
Package Car Delivery Driver
ups
10.2023 - 01.2024
Delivery Driver
FedEx Ground
01.2022 - 01.2023
Loss Prevention Specialist
H-E-B
03.2017 - Current
High School Diploma -
McAllen High School