Jessica Ordaz
Newark,DE
Summary
Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with one years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Poised Loss Prevention professional talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Loss Prevention Specialist
Amazon.com Fulfillment Center
10.2022 - Current
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Completed loss control surveys for underwriting information and evaluation.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Monitored store surveillance cameras to detect suspicious behavior.
- Created and maintained records of security incidents and investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Reviewed and updated store security policies and procedures.
Packing, Shipping, and Receiving Assembler
Amazon
09.2014 - 10.2022
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated manual pallet jacks and forklifts to move and store materials.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Picked orders, scanned products and packed boxes.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Checked shipments against paperwork and signed documents.
- Coordinated storage locations and product movements.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Collaborated with other departments on supply and quality issues.
- Processed and restocked returns.
- Scheduled pickups and deliveries to maintain smooth operations.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed daily cycle counts and assisted with monthly audits.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Tagged and shelved product using first-in, first-out storage scheme.
- Initiated proof of delivery documents to trace lost shipments.
- Executed month-end inventory counts to identify discrepancies.
- Monitored material system for fault-free operations to promote safety for team.
- Recorded shipment data such as weight and discrepancies using cubic scan dimensioning systems.
- Researched and corrected customer concerns to promote company loyalty.
Customer Service Manager
Walmart Stores,INC
01.2013 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
Education
Newark High School
Newark, DE06.2011
Skills
- Surveillance Equipment
- Paperwork Evaluations
- Special Assignments
- Investigative Tactics
- Reading Comprehension
- Prevention Techniques
- Time Management
- Shipment Procedures
- Safety Violations
- Access Controls
- Customer Surveillance
- Mitigate Risk
- Responding to Security Breaches
- Cash Register Operations
- Client Needs Assessment
- Internal Fraud
- Complex Problem-Solving
- CCTV Systems
- Dock Loading
- Optimize Security
- Review Surveillance
- Recovering Merchandise
- Risk Management
- Monitor Employees
- Loss Prevention Policies
- Critical Thinking
- Internal Loss Prevention
- Closing Procedures
- Theft Deterrent Plans
- Improve Policies
- Regulatory Guidelines
- Corporate Standards
- Emergency Alarm Monitoring
- Suspicious Activity Surveillance
- Crisis Situations
- Policy Implementation
- Personnel Protection
- Investigate Discrepancies
- Fraudulent Activities Investigations
- Investigation
- Active Learning
- Loss Calculations
Languages
Spanish
Native or Bilingual
Timeline
Loss Prevention Specialist
Amazon.com Fulfillment Center
10.2022 - Current
Packing, Shipping, and Receiving Assembler
Amazon
09.2014 - 10.2022
Customer Service Manager
Walmart Stores,INC
01.2013 - 01.2015
Newark High School