Erin Jedele
Preston,CT
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Efficient barista with 3 years of experience, with strong interpersonal and communication skills. Handles money, food and diverse customer needs without losing focus or sacrificing service quality. Motivated barista trainer with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursuing new position with room for advancement alongside growing team.
Vigilant Military Police Officer adept at conducting area assessments and inspections to maintain environmental security and safety. Experience preparing incident and accident reports. Hands-on approach to interviewing suspects and witnesses and patrolling assigned military sites.
Self-motivated receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Phlebotomist
Yale New Heaven Health
Westerly, RI
02.2022 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Organized daily work based on collection priority.
Front Desk Receptionist
Flat's Tattoos
Groton, CT
12.2021 - Current
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Kept paper and digital records of bookings, reservations and client needs.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Worked professionally to handle client, vendor and public guest requirements.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input customer data into reservation software and made immediate updates to reflect changes.
- Scheduled and confirmed appointments.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
Military Police Officer
United States Army Reserve
12.2020 - Current
- Enforced military laws and regulations.
- Diffused hostile situations with effective negotiation techniques.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Mitigated risk with immediate emergency response security.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons.
- Implemented established protocols, upholding all safety standards through project completion.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Barista Trainer
Starbucks
Norwich, CT
05.2020 - 01.2022
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
Barista
Starbucks
Norwich, CT
06.2019 - 01.2022
- Operated cash register, collected payments and provided accurate change.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
Phlebotomy Technician
American Professional Educational Services
Norwich, CT12.2021
Combat Lifesaver
Fort Dix, NJ08.2021
High School Diploma -
Norwich Free Academy
Norwich, CT06.2020
Skills
- Training background
- Sanitation and sterilization
- Working collaboratively
- Troubleshooting
- Assessing conditions
- Military personnel training
- Emergency Response
- Multitasking
- Customer assistance and interaction
- Hospitality services
- Recordkeeping
- Effective planning
- Listening skills
- Conflict management
- Patient confidentiality
- Specimen Collection
- Specimen Labeling Procedures
- Venipuncture
- Blood Specimen Storage
- First Aid/CPR
- Sharps disposal
- Health codes understanding
Certification
- Combat lifesaver Training (CLS) - 2021
- Certified Phlebotomist (CPT) - 2021
- Basic Life Support Training (BLS) - 2021
- Certified Military Police, United States Army - 2020
Timeline
Phlebotomist
Yale New Heaven Health
02.2022 - Current
Front Desk Receptionist
Flat's Tattoos
12.2021 - Current
Military Police Officer
United States Army Reserve
12.2020 - Current
Barista Trainer
Starbucks
05.2020 - 01.2022
Barista
Starbucks
06.2019 - 01.2022
Phlebotomy Technician
American Professional Educational Services
Combat Lifesaver
High School Diploma -
Norwich Free Academy
- Combat lifesaver Training (CLS) - 2021
- Certified Phlebotomist (CPT) - 2021
- Basic Life Support Training (BLS) - 2021
- Certified Military Police, United States Army - 2020
Similar Profiles
Jannet VizhcoJannet Vizhco
Operation Room Assistance at Yale New Heaven HealthOperation Room Assistance at Yale New Heaven Health
Stefani Tramontano-McGuireStefani Tramontano-McGuire
Patient Transporter at Yale New Heaven HealthPatient Transporter at Yale New Heaven Health
Jessenia Loja-RiveraJessenia Loja-Rivera
Clinical Experience NP 14, NP 15 (Oncology/Postop) at Yale New Heaven HealthClinical Experience NP 14, NP 15 (Oncology/Postop) at Yale New Heaven Health