Erin Jefferson
New Orleans,LA
Summary
Dedicated professional in customer service with strong organizational skills and effective communication abilities. Successfully managed guest relations by resolving complaints and ensuring a positive experience, while streamlining operational processes to enhance efficiency and compliance.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Front Desk Receptionist
Caesar's New Orleans
New Orleans, Louisiana
07.2025 - Current
- Welcomed guests at the front desk, ensuring a positive first impression and exceptional service.
- Addressed guest complaints professionally, enhancing overall satisfaction and loyalty.
- Relayed guest requests to housekeeping and maintenance teams, facilitating prompt resolution of needs.
- Processed payments accurately, issuing receipts and providing correct change.
Operations Manager
British Airways
Kenner, LA
01.2025 - 06.2025
- Streamlined operations processes to enhance efficiency across flight schedules.
- Coordinated cross-departmental communication to ensure smooth service delivery.
- Executed company policies and safety standards, maintaining aircraft cleanliness and passenger safety.
- Delivered customer service while training new team members monthly to ensure smooth onboarding.
Property Manager
Advantage Storage
Plano, TX
04.2023 - 12.2023
- Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintains and securing premises.
- Processed customer transactions and executed all leasing documents while managing delinquencies through consistent follow-up via telephone and letters.
- Prepared units for auction and conducted daily walkthroughs to ensure property readiness.
- Inspected facilities regularly to uphold cleanliness standards and coached staff on proper conduct.
Assistant Property Manager
SOUTHERN SELF STORAGE
Slidell, LA
07.2022 - 02.2023
- Processed customer transactions and executed leasing documents to ensure smooth leasing operations and timely occupancy.
- Provided exceptional customer service to enhance customer satisfaction., keeping customers satisfied and increasing merchandise sales
- Maintained the facility indoors and outdoors, ensuring readiness for auction.
- Operated POS cash register and counted the money in cash drawers to ensure accuracy
Assistant Operations Manager
Dollar Tree
Slidell, LA
10.2021 - 06.2022
- Assisted in managing daily store operations and employee schedules.
- Monitored employee activity and coordinated shipping and receiving of merchandise to ensure smooth operations and timely service.
- Collaborated with team members to maintain optimal inventory levels.
- Trained new staff on store procedures and customer service standards.
Front Desk Receptionist
7 O'Clock Dental
New Orleans, LA
02.2019 - 11.2019
- Greeted and registered patients, scheduled and confirmed appointments, followed up on cancellations and no-shows, and managed incoming mail and calls to ensure smooth office operations.
- Managed patient check-in and check-out processes efficiently.
- Answered phone calls and addressed patient inquiries professionally.
- Scheduled appointments using dental practice management software.
- Verified patients' insurance by contacting insurance companies to obtain necessary information prior to admission.
Pharmacy Technician
McKesson Specialty Pharmacy
Grapevine, TX
04.2018 - 12.2018
- Processed and filled medication orders accurately for patient prescriptions.
- Assisted pharmacists in preparing and dispensing specialty medications.
- Supported pharmacists by filling and packing prescriptions, delivering customer service, performing data entry, and ensuring pharmacy cleanliness.
- Maintained inventory levels and organized stock for efficient retrieval.
Education
High School Diploma -
Eleanor McMain High School
New Orleans, LA05-2015
Some College (No Degree) - Digital Marketing
Louisiana State University
Baton Rouge, LA09-2026
Skills
- Front desk coordination
- Customer service
- Guest relations
- Transaction processing
- POS system
- Microsoft Software
- Computer literacy
- Organizational skills
- Time management
- Attention to detail
- Digital marketing
- Telephone etiquette
- Oral and writing communication
- Client confidentiality
- Employee training
- Inventory management
- Communication skills
Languages
English
Native/ Bilingual
Certification
- Google Analytics Certification
- Google Ads Search Certification
- HubSpot Email Marketing Certification
Timeline
Front Desk Receptionist
Caesar's New Orleans
07.2025 - Current
Operations Manager
British Airways
01.2025 - 06.2025
Property Manager
Advantage Storage
04.2023 - 12.2023
Assistant Property Manager
SOUTHERN SELF STORAGE
07.2022 - 02.2023
Assistant Operations Manager
Dollar Tree
10.2021 - 06.2022
Front Desk Receptionist
7 O'Clock Dental
02.2019 - 11.2019
Pharmacy Technician
McKesson Specialty Pharmacy
04.2018 - 12.2018
High School Diploma -
Eleanor McMain High School
Some College (No Degree) - Digital Marketing
Louisiana State University