ERIN JOHNSON
Dallas,TX
Summary
Dedicated flight attendant offering more than 21 years of experience in the airline industry excelling in above-average customer service, attention to detail, professionalism, and safety.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Southwest Airlines
01.2014 - Current
• Shop Steward TWU Local 556 2018-present
• HOU based March 2014-May 2024, BNA based June 1-present
• Have worked many HOU based international trips over past 8 years and have recently picked up several LAS based Hawaii trips for ETOPS (extended overwater operations) experience
Flight Attendant
AirTran Airways
05.2006 - 02.2014
- AirTran Airways was acquired by Southwest Airlines September 2010, I was merged into the Southwest workforce in March 2014
- Lead Flight Attendant 2008-2014-This was additional training taken to be qualified to always work the forward part of the cabin and serve business class customers
- Jumpseat Committee Chair AFA Council 57 2013-2014-As chair of the jumpseat committee for AirTran's union, it was my job to reach out to other jumpseat chairs at other airlines to secure reciprocal agreements for free non-revenue travel. Was able to secure an agreement between AirTran and Endeavor Air, which greatly benefited flight attendants that were commuters to Atlanta base.
Flight Attendant
Independence Air (formerly Atlantic Coast Airlines)
09.2003 - 01.2006
• Initial Operating Experience (IOE) Instructor 2004-2006: trained to be a flight attendant that monitors the FAA-required "operating experience" observation hours that inflight trainees must successfully complete before graduating from their flight attendant training class.
Education
Elementary Education -
University of New Orleans
Elementary Education -
Loyola University New Orleans
Associate of Arts -
Eastern Gateway Community College
Associate of Applied Science - Hospitality Mgmt (Travel & Destination Track)
Dallas College
Dallas, TXSkills
- To use my 21 years of experience in the aviation industry as a flight attendant to further my career in other segments of hospitality
- Proficient in Microsoft Office Programs: Word, Excel, PowerPoint, Publisher, and Teams
- Additional languages: Intermediate-level French, beginner-level Spanish
Awards Accomplishments
Southwest Airlines Customer Service Award recipient, August 2015
Leadership Community Service
- Transport Workers Union Local 556, Shop Steward, 2018-present: TWU Local 556 is the union representation for Southwest Airlines flight attendants. Shop Stewards provided representation for flight attendants during fact finding/disciplinary meetings, and do contract education/mobilization in our crew lounges and social media. During contract negotiations from 2018-2024, I participated in demonstrations for a fair contract by walking the line at 4 informational picketing events with fellow union members and leadership from TWU 556, and also 1 informational picket for the Association of Professional Flight Attendants, the union representation for American Airlines flight attendants.
- Philo Affiliates of Sigma Gamma Rho Sorority, Inc., February 2024-present, The Philos are adult women who do not currently hold a 4-year degree. We serve as an auxiliary to Sigma Gamma Rho and assist the sorority with their national community service initiatives as well as participate in local community service projects created by Philos. I will be in service with the Philos until I receive a bachelor’s degree, which would then make me eligible for transition into the main body of the sorority.
- Philo Affiliates of Sigma Gamma Rho Sorority, Inc., Hospitality/Sisterhood Chair, April 2024-present, As the new chair of this committee, most of my duties revolve around organizing events where we can come together and fellowship, or provide the hosting responsibilities for fundraising events (being in charge of purchasing catering, entertainment, décor, etc.)
Locations
- Southwest Airlines, HOU based flight attendant, March 2014-May 2024
- Southwest Airlines, BNA based flight attendant, June 1-present
References
- Nicole Claus, Southwest Airlines Sr Inflight Learning Instructor LAX, 770-875-3479
- Jermaine Keelen, Southwest Airlines Assistant Base Manager, LAX base, 504-496-3057
- Jabari Smith Perry, Southwest Airlines Assistant Base Manager HOU base, 404-784-7008
Languages
French
Limited Working
Spanish
Elementary
Timeline
Flight Attendant
Southwest Airlines
01.2014 - Current
Flight Attendant
AirTran Airways
05.2006 - 02.2014
Flight Attendant
Independence Air (formerly Atlantic Coast Airlines)
09.2003 - 01.2006
Elementary Education -
University of New Orleans
Elementary Education -
Loyola University New Orleans
Associate of Arts -
Eastern Gateway Community College
Associate of Applied Science - Hospitality Mgmt (Travel & Destination Track)
Dallas College
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