FLAVIA GUIMARÃES CAVANAUGH

• Provide the highest and most exclusive service to passengers, with elegant world cuisine services, privacy, comfort, and security.
• Global, Falcon, Gulfstream.

• Ensured safety and comfort of customers onboard aircraft.
• Resolved passenger conflicts and medical emergencies during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

CRJ, Embraer 135/145.

• Planned and coordinated large private events, selecting vendors, food and beverages, and decorations for each event
• Served guests at events in a professional and friendly manner to ensure guest satisfaction.

• Delivered top-notch, attentive in-flight support to passengers and resolved issues and emergencies as they arose
• Instructed passengers on regular and special safety measures
• Advised junior crew members on customer service and flight safety management best practices and techniques.

• Taught courses in flight safety, first aid, aeronautical law, and social etiquette.

• Taught over 20 courses in flight safety, aeronautical law, social etiquette, and first aid.

• Coordinated domestic and international travel and assisted authorities with interpretation and administrative tasks
• Organized activities with different assistants, secretaries, production managers, and private suppliers.

• Participated on GOL’s first crew as well as a crew instructor for flight attendants
• Contributed to the company’s authorization and approval by ANAC, Brazil’s National Civil Aviation Agency
• Performed all flight service operations in accordance with established standards, policies, laws, and regulations
• Provided emergency medical assistance (CPR and basic first aid) to assist passengers in distress.

• Served as member of the first crew to fly the Airbus 330 for international flights
• Participated in training and retraining courses offered by TAM focused on protocols and professional etiquette.