Overview
Work History
Education
Achievements And Professional Affiliations
Technical And Industry Skills
Timeline
Generic

Erin Johnson

Park City,UT

Overview

6
6
years of professional experience

Work History

Rooms Division Manager Development Program - Housekeeping & Events

Waldorf Astoria Park City
08.2024 - Current
  • Led a 35-person team, ensuring high standards of luxury service across housekeeping and event spaces
  • Cross-trained in the Events department, supporting the execution of VIP functions and corporate events
  • Helped achieve a 100% Forbes inspection score in housekeeping, reinforcing the hotel's 4-star Forbes status and ensuring top-tier event experiences
  • Developed and implemented a luxury impact project, improving guest engagement and operational efficiency
  • Created checklist for Forbes guest rooms inspection
  • Assisted Waldorf Astoria Monarch Beach Housekeeping on Task Force, supporting daily operations and reinforcing Forbes service standards

Sales Associate / Verification & Fulfillment Agent / Host

MM Development
Las Vegas, USA
11.2020 - 08.2024
  • Provided VIP guest experiences for corporate and private events, ensuring seamless execution
  • Assisted with inventory management and sales strategies for event-based promotions and group sales
  • Processed 550+ orders per shift, optimizing efficiency during high-volume events

Human Resources Intern - Learning & Development (Event Coordination Focus)

Resorts World Las Vegas
01.2024 - 04.2024
  • Coordinated and facilitated weekly New Hire Orientation events, training staff on luxury hospitality and event standards
  • Assisted in corporate event planning, team-building activities, and banquet operations
  • Shadowed the Catering & Banquets team, refining skills in event execution, service optimization, and logistics management

Shift Manager

Starbucks HMSHost
Las Vegas, USA
04.2019 - 10.2020
  • Managed event catering orders, coordinating with corporate clients and venue teams
  • Led a 25-person team during high-profile promotions and peak business periods
  • Resolved guest concerns for large-scale events, ensuring smooth execution

Education

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas (UNLV)
Las Vegas, NV
08.2024

Achievements And Professional Affiliations

  • Contributed to achieving a 100% Forbes inspection score in housekeeping, supporting luxury event guest experiences.
  • Mojo Sales Competition Winner, 1st Place out of 80 sales associates, 09/22
  • Haha Sales Competitions Winner, 75-unit & 100-unit sales categories, 07/23, 08/23
  • Active Member of National Society of Minorities in Hospitality (NSMH)
  • Active Member of American Hotel & Lodging Association (AHLA)
  • Active Member of Professional Convention Management Association (PCMA)
  • Active Member of National Association for Catering and Events (NACE)

Technical And Industry Skills

  • Team Leadership & Staff Development
  • Luxury Hospitality Standards
  • Event Planning & Execution
  • Hotel & Event Systems: OnQ, HotSOS, REX, Chargerback, OpenTable, Kipsu, Smart Spend, Opera
  • Guest Experience & Service Optimization
  • Forbes 4-Star Standards Compliance
  • Vendor Coordination & Logistics Management
  • Corporate Event Coordination
  • Microsoft Office Suite (Word, Excel, PowerPoint) - Certified

Timeline

Rooms Division Manager Development Program - Housekeeping & Events

Waldorf Astoria Park City
08.2024 - Current

Human Resources Intern - Learning & Development (Event Coordination Focus)

Resorts World Las Vegas
01.2024 - 04.2024

Sales Associate / Verification & Fulfillment Agent / Host

MM Development
11.2020 - 08.2024

Shift Manager

Starbucks HMSHost
04.2019 - 10.2020

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas (UNLV)

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Erin Johnson