Erin Johnson
Park City,UT
Overview
6
6
years of professional experience
Work History
Rooms Division Manager Development Program - Housekeeping & Events
Waldorf Astoria Park City
08.2024 - Current
- Led a 35-person team, ensuring high standards of luxury service across housekeeping and event spaces
- Cross-trained in the Events department, supporting the execution of VIP functions and corporate events
- Helped achieve a 100% Forbes inspection score in housekeeping, reinforcing the hotel's 4-star Forbes status and ensuring top-tier event experiences
- Developed and implemented a luxury impact project, improving guest engagement and operational efficiency
- Created checklist for Forbes guest rooms inspection
- Assisted Waldorf Astoria Monarch Beach Housekeeping on Task Force, supporting daily operations and reinforcing Forbes service standards
Sales Associate / Verification & Fulfillment Agent / Host
MM Development
Las Vegas, USA
11.2020 - 08.2024
- Provided VIP guest experiences for corporate and private events, ensuring seamless execution
- Assisted with inventory management and sales strategies for event-based promotions and group sales
- Processed 550+ orders per shift, optimizing efficiency during high-volume events
Human Resources Intern - Learning & Development (Event Coordination Focus)
Resorts World Las Vegas
01.2024 - 04.2024
- Coordinated and facilitated weekly New Hire Orientation events, training staff on luxury hospitality and event standards
- Assisted in corporate event planning, team-building activities, and banquet operations
- Shadowed the Catering & Banquets team, refining skills in event execution, service optimization, and logistics management
Shift Manager
Starbucks HMSHost
Las Vegas, USA
04.2019 - 10.2020
- Managed event catering orders, coordinating with corporate clients and venue teams
- Led a 25-person team during high-profile promotions and peak business periods
- Resolved guest concerns for large-scale events, ensuring smooth execution
Education
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV08.2024
Achievements And Professional Affiliations
- Contributed to achieving a 100% Forbes inspection score in housekeeping, supporting luxury event guest experiences.
- Mojo Sales Competition Winner, 1st Place out of 80 sales associates, 09/22
- Haha Sales Competitions Winner, 75-unit & 100-unit sales categories, 07/23, 08/23
- Active Member of National Society of Minorities in Hospitality (NSMH)
- Active Member of American Hotel & Lodging Association (AHLA)
- Active Member of Professional Convention Management Association (PCMA)
- Active Member of National Association for Catering and Events (NACE)
Technical And Industry Skills
- Team Leadership & Staff Development
- Luxury Hospitality Standards
- Event Planning & Execution
- Hotel & Event Systems: OnQ, HotSOS, REX, Chargerback, OpenTable, Kipsu, Smart Spend, Opera
- Guest Experience & Service Optimization
- Forbes 4-Star Standards Compliance
- Vendor Coordination & Logistics Management
- Corporate Event Coordination
- Microsoft Office Suite (Word, Excel, PowerPoint) - Certified
Timeline
Rooms Division Manager Development Program - Housekeeping & Events
Waldorf Astoria Park City
08.2024 - Current
Human Resources Intern - Learning & Development (Event Coordination Focus)
Resorts World Las Vegas
01.2024 - 04.2024
Sales Associate / Verification & Fulfillment Agent / Host
MM Development
11.2020 - 08.2024
Shift Manager
Starbucks HMSHost
04.2019 - 10.2020
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas (UNLV)