Erin Johnson
Bradenton
Summary
I have extensive experience in the hospitality and customer service industry, particularly in high-volume environments. I am dedicated to customer service and prioritize ensuring customer satisfaction at every level. As a leader and team player, I take initiative and actively seek opportunities for growth within a company. I am eager to contribute my skills and experiences to a company that values learning and development, as I am confident that I can become a valuable asset to their organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Speaks Clam Bar
Saint Armands Key
03.2022 - 04.2025
- As a bartender in a high-volume, tourist-area restaurant, I crafted a diverse range of craft cocktails for various clientele from all over the world.
- Retained extensive menu knowledge to accommodate all guests’ dietary needs.
- Assisted upper management in inventory and ordering procedures as well as stocking and organizing orders that came in.
- Worked at private events such as wedding receptions, retirement parties, and holiday celebrations.
- Managed the cash drawer at the end of each shift, ensuring accuracy of funds received.
Manager
Daiquiri Deck
Bradenton Beach
09.2021 - 03.2022
- I handled inventory and ordering for retail items. Kept retail area stocked and organized.
- Ran shifts, wrote schedules, handled server and bartender checkouts, EOD paperwork and prepared deposits.
- I would step in and help bartend, expo, host as needed during peak hours.
- I handled complaints and concerns timely and professionally to achieve guest satisfaction.
- Created a positive environment for both guest and staff.
Bartender
Coglins
Wilmington
12.2019 - 09.2021
- Bartended for a high-volume, 80s-90s themed nightclub.
- Handled cash and card transactions on POS and kept tabs organized
- Organize and work events, such as after shows for concerts.
- Set up and break down the bar. Clean, stock and help with inventory
- EOD paperwork and deposits
CSR - Customer Service Representative
TIME FINANCING SERVICE
Wilmington
07.2019 - 08.2021
- As a CSR, I am licensed to write loans and sell insurance products.
- I worked collection accounts and handled customer finances.
- I managed multiple phone lines.
- Processes loan applications, pulled credit reports and assisted in resolving customer issues.
- I was in charge of handling current and past due accounts.
- I had a great working relationship with my team and customers.
Education
AAS - Paralegal Studies
Baton Rouge college
Certified Medical Billing and Coding -
Remington College-Baton Rouge Campus
Skills
- Microsoft Office
- Word
- Excel
- Customer Service
- Restaurant Server
- Bartending
- Communication skills
- Cash handling
- POS operations
- Organizational skills
Certification
- ServeSafe
- Responsible alcohol sales
Additional Information
I am very personable and I love working in an industry that allows me to meet new people from all over the world.
I am an excellent team player, but I also work well independently. I strive to create a positive work environment for both my guests and my coworkers. I take pride in what I do and customer satisfaction is number one!
Personal Information
Profession: Hospitality Professional
Timeline
Bartender
Speaks Clam Bar
03.2022 - 04.2025
Manager
Daiquiri Deck
09.2021 - 03.2022
Bartender
Coglins
12.2019 - 09.2021
CSR - Customer Service Representative
TIME FINANCING SERVICE
07.2019 - 08.2021
AAS - Paralegal Studies
Baton Rouge college
Certified Medical Billing and Coding -
Remington College-Baton Rouge Campus