ERIN JOHNSTON
Charleston,SC
Summary
Organized Logistics Executive eager to utilize demonstrated success in resource management and transportation logistics to meet the needs and expectations of a new company. Highly skilled in building rapport with vendors and associates.
Overview
6
6
years of professional experience
Work History
Logistics Executive
JEAR Logistics
Charleston, SC
01.2023 - Current
- Negotiated with established and developing customers to achieve profitable rates and client satisfaction.
- Fostered strong relationships with local and national vendors and suppliers.
- Handled and prioritized high call volumes and customer inquiries.
- Managed complex emotional customer situations promptly and professionally.
ACCOUNT SPECIALIST
IXL
Raleigh, NC
04.2021 - 01.2023
- Train new hires through shadow sessions and collaborate on a team environment to ensure onboarding materials stay effective and up to date.
- Received, prioritized and responded to multiple points of customer communication.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
CLIENT REPRESENTATIVE
ACQUIRE
RALEIGH
05.2020 - 09.2020
- Created and utilized individual marketing techniques to captivate a potential buyer in face to face sales environment.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
MEMBERSHIP SERVICES REPRESENTATIVE
NIR FAMILY WILMINGTON YMCA
01.2019 - 05.2020
- Maintained strict safety standards facility-wide
- Led tours of facility to show prospects amenities and other benefits of membership
- Relay knowledge of product and service changes within our facility and YMCA policy
Cashier
Five Guys Burger And Fries
Wilmington, NC
01.2018 - 12.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, ENTREPRENURSHIP AND BUSINESS DEVELOPMENT
UNIVERSITY OF NORTH CAROLINA
05.2020
Skills
- Customer Service
- Energetic Self-Starter
- Sales Training
- Complex Problem-Solving
- Relationship Building
- Verbal and Written Communication
- Friendly and Outgoing
- Sales Forecasting
- Positive and Professional
- Multi-Tasking Strength
Timeline
Logistics Executive
JEAR Logistics
01.2023 - Current
ACCOUNT SPECIALIST
IXL
04.2021 - 01.2023
CLIENT REPRESENTATIVE
ACQUIRE
05.2020 - 09.2020
MEMBERSHIP SERVICES REPRESENTATIVE
NIR FAMILY WILMINGTON YMCA
01.2019 - 05.2020
Cashier
Five Guys Burger And Fries
01.2018 - 12.2018
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, ENTREPRENURSHIP AND BUSINESS DEVELOPMENT
UNIVERSITY OF NORTH CAROLINA
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