Erin Jones
Englewood,CO
Summary
Dynamic leader with a proven track record at Chick Fil A, adept in strategic planning and interpersonal communication. Excelled in enhancing team productivity and customer satisfaction through innovative staff development and problem-solving strategies. Skilled in recruitment and hiring, significantly reducing employee turnover.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Director
Chick-Fil-A Restaurant
09.2023 - Current
- Streamlined communication between guests and peers to foster a collaborative environment for everyone.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality staff.
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
- Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
- Supported executive leadership during periods of organizational change by providing guidance related to workforce restructuring efforts.
Supervisor
Chick-Fil-A Restaurant
09.2022 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Bachelors In Psychology - Applied Psychology
Metropolitan State University of Denver
Denver, COSkills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff development
- Task delegation
- Budgeting expertise
- Workforce planning
- Recruitment and hiring
- Problem-solving
Certification
- Excel Certification
- Serve Safe Certification
Timeline
Assistant Director
Chick-Fil-A Restaurant
09.2023 - Current
Supervisor
Chick-Fil-A Restaurant
09.2022 - 09.2023
Bachelors In Psychology - Applied Psychology
Metropolitan State University of Denver
Similar Profiles
Alexia HerrAlexia Herr
Director of Marketing and Recruitment at Chick-fil-A Restaurant, ReynoldsburgDirector of Marketing and Recruitment at Chick-fil-A Restaurant, Reynoldsburg
Troy SingletonTroy Singleton
Back of House Team Member at Chick-Fil-A RestaurantBack of House Team Member at Chick-Fil-A Restaurant
ROSE CHERYROSE CHERY
Food Safety Specialist at Chick-Fil-A RestaurantFood Safety Specialist at Chick-Fil-A Restaurant
Taylor HornerTaylor Horner
FOH Team Member at Chick-Fil-A RestaurantFOH Team Member at Chick-Fil-A Restaurant
Rodrigo MontoyaRodrigo Montoya
Crew Member at Mad GreensCrew Member at Mad Greens