Erin Jones
Robert Brown Construction LLC
Forsyth,GA
25
years of professional experience
Motivated laborer with expertise in material handling and safety compliance. Known for effective teamwork and adaptability, enhancing productivity and maintaining organized, hazard-free work environments.
Work History
General Laborer
4 Years 10 Months- Operated heavy machinery to assist in various construction tasks.
- Maintained clean and organized job sites, ensuring safety compliance.
- Assisted skilled tradespeople with material handling and equipment setup.
- Followed safety protocols to minimize risks and prevent accidents.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Worked on sites, installing roofs and other exterior components.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Increased productivity with effective communication and collaboration among team members.
- Performed general housekeeping and cleaning tasks.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Collaborated with team members to complete projects on time and within budget.
Customer Service Representative
10 Years 4 Months- Resolved customer inquiries and complaints efficiently, enhancing satisfaction levels.
- Provided product information and support via phone and in-person interactions, ensuring clarity and understanding.
- Managed appointment scheduling and service coordination to optimize workflow and customer experience.
- Trained new staff on company policies, procedures, and customer service best practices for consistent service delivery.
- Implemented quality assurance practices to maintain high standards in service delivery across all touchpoints.
- Analyzed customer trends and feedback to recommend improvements in services offered at the center.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma
Skills
Heavy lifting
Problem-solving
Time management
Attention to detail
State Driver's license
Basic carpentry
Power tools proficiency
Landscaping techniques
Residential construction
Door installation
Loading and unloading
Lawn maintenance
Yard maintenance
Site preparation
Task prioritization
Janitorial tasks
Hand tools operation
Punctuality and reliability
Repairing wall surfaces
Vehicle fueling
Willingness to learn
Job site cleanup
Punctual and reliable
Safety awareness
Material handling
Vehicle unloading and loading
Painting
Truck loading and unloading
Clean driving record
Trash collection
Job site organization
Landscaping
Tool retrieval
Safe vehicle operation
Light carpentry
Lawn and grounds maintenance
Timeline
General Laborer
Robert Brown Construction LLC
03.2019 - 01.2024Read More
Customer Service Representative
T&J Service Center
01.1999 - 05.2009Read More
Quincy High School
High School Diploma
Read More