Summary
Overview
Work History
Education
Skills
Timeline
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Erin Juzenas

Wauwatosa

Summary

I am a highly motivated and engaged small business owner in the Tosa community, with many years of entrepreneurial and management experience. I apply business acumen and my experience working for a large-scale retailer in setting and achieving goals for my business, and I pride myself on the connections and relationships I have built with others in the community, both professionally and personally.

Overview

15
15
years of professional experience

Work History

Owner

Shop Privy
Wauwatosa
01.2018 - Current
  • Manage daily operations, strategic goal planning, and execution of initiatives for two brick-and-mortar retail stores.
  • Oversee budgeting and financial management to enhance organizational efficiency.
  • Develop strategic plans to boost profitability and identify new growth opportunities.
  • Manage hiring and training staff for optimal performance.
  • Ensure compliance with local, state, and federal regulations consistently.
  • Create marketing campaigns that attracted new customers effectively.
  • Maintain strong relationships with existing clients through superior customer service.
  • Coordinate in-store events like fashion shows, vendor pop ups, sales campaigns to increase revenue streams.
  • Update website content regularly with promotions and new arrivals.

Merchandise Planner

Kohl's
Menomonee Falls
08.2016 - 05.2017
  • Managed the budget and financial planning responsibilities for the Junior's Graphic and Activewear Buying Team, an office with $2.5M in annual sales revenue.
  • Collaborated with cross-functional teams including buying, marketing, finance and visual merchandising to develop strategies that drive growth across all channels of distribution.
  • Participated in regular business reviews with vendors providing feedback on potential improvements in terms of pricing, availability or service levels.
  • Oversaw the development of promotional activities such as markdowns and special buys by analyzing past performance data.
  • Analyzed customer purchase patterns to identify opportunities for new products or services within existing categories.
  • Analyzed weekly, monthly and seasonal sales trends to adjust product assortment, pricing strategies and promotional activities.
  • Conducted competitive shopping trips to assess current market trends in order to make strategic decisions regarding product selection, allocation and pricing.
  • Developed and maintained merchandise plans for assigned categories to maximize sales, profits and inventory turns.
  • Maintained vendor relationships through communication of plan changes, delivery schedules, quality control issues.
  • Developed analytics and reporting tools which allowed for more accurate forecasting and better decision making.
  • Created item level forecasts based on historical data, seasonality trends and market knowledge.
  • Monitored the performance of all categories against budget goals and identified areas of opportunity or risk.

Assistant Buyer

Kohl's
Menomonee Falls
08.2014 - 08.2016
  • Managed monthly product collections for the brand Elle, a contemporary women's clothing brand
  • Collaborated with vendors to ensure timely delivery of products at competitive prices.
  • Managed markdown strategies including timing of markdowns, perm rates, and subsequent perms to ensure maximum profitability.
  • Negotiated contracts, pricing and terms with vendors on behalf of the company.
  • Created weekly and monthly sales performance reports for management review.
  • Conducted market research to identify new sources of supply for specific items or categories.
  • Maintained strong relationships with suppliers to ensure smooth operations.

Merchandise Analyst

Kohl's
Menomonee Falls
09.2012 - 08.2014
  • Managed Inventory levels and allocation of goods for the Fashion Jewelry buying office
  • Coordinated with suppliers to ensure timely delivery of goods while maintaining consistent quality standards.
  • Ensured compliance with applicable laws and regulations related to product safety, labeling.
  • Collaborated with cross-functional teams such as IT, logistics and finance departments to ensure smooth operations.
  • Developed financial models to analyze profitability of different merchandise categories or individual products.
  • Analyzed sales data from various channels to determine inventory needs, optimize stock levels and forecast future demand.

Customer Service Coordinator

Kohl's
Menomonee Falls
12.2009 - 09.2012
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Trained new customer service representatives on company policies and procedures.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Implemented programs designed to increase employee engagement within the team.

Education

Bachelor of Science - Marketing

University of Wisconsin - Milwaukee
Milwaukee
12-2009

Skills

  • Financial management
  • Inventory management
  • Retail merchandising
  • Customer relationship management
  • Marketing strategy
  • Staff training

Timeline

Owner

Shop Privy
01.2018 - Current

Merchandise Planner

Kohl's
08.2016 - 05.2017

Assistant Buyer

Kohl's
08.2014 - 08.2016

Merchandise Analyst

Kohl's
09.2012 - 08.2014

Customer Service Coordinator

Kohl's
12.2009 - 09.2012

Bachelor of Science - Marketing

University of Wisconsin - Milwaukee

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Erin Juzenas