Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Keane

Seattle,WA

Summary

Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver.

Knowledgeable about human resources, financial administration and inventory management.
Strong leadership skills coupled with ability to develop and implement strategic plans.
Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations.
Demonstrated track record of surpassing targets and driving revenue growth.
Strong analytical and communication skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Clinic Manager

Sound Plastic Surgery
Seattle, WA
04.2014 - 09.2024

Organized and experienced Clinic Manager with a background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction.

Strong leadership skills, coupled with the ability to develop and implement strategic plans.

Notable success in improving clinic efficiency and productivity, while ensuring compliance with healthcare regulations.

Skilled at fostering team collaboration and driving continuous improvement initiatives, with a demonstrated track record of surpassing targets and driving revenue growth.
An experienced professional skilled in creating and achieving monthly sales goals, with strong analytical and communication skills.

Master Esthetician

Radiant Med Spa
Seattle, WA
09.2012 - 04.2014
  • Performed skin analysis and facial treatments, including microdermabrasion, chemical peels, and laser hair removal.
  • Provided consultations to clients regarding skin care products and services.
  • Demonstrated knowledge of anatomy, physiology, dermatology and esthetics.
  • Managed client records in a professional manner.
  • Maintained up-to-date knowledge of the latest trends in skincare techniques and products.
  • Developed customized treatment plans for each client based on their individual needs.
  • Advised clients on proper homecare regimens to maintain healthy skin between visits.
  • Ensured that all equipment was properly sanitized before use on each client.
  • Assisted with inventory management by ordering supplies as needed.
  • Tracked sales goals achieved monthly and yearly basis.
  • Participated in educational workshops to stay abreast of current industry trends and technology.
  • Performed laser treatments in accordance with established protocols, including hair removal, skin rejuvenation and vascular lesions.
  • Assessed patient's condition to determine best treatment strategy and developed individualized plans for each client.
  • Monitored patients' progress during treatments and adjusted settings as needed.
  • Explained treatment procedure to patients prior to beginning of session and answered any questions or concerns they had.
  • Provided post-treatment instructions to patients regarding follow-up care, including protection from sun exposure.
  • Conducted consultations with clients to understand their needs and expectations from the treatment process.
  • Maintained detailed records of patient information, such as medical history, medications taken and treatments received.
  • Coordinated and managed operations activities to ensure all processes ran smoothly.
  • Developed, implemented, and enforced operational policies and procedures.
  • Monitored performance metrics to identify areas of improvement in operational efficiency.

Lead CSR

Vitality Medispa And Wellness Center
Seattle, WA
08.2008 - 06.2010
  • Maintained accurate records of customer interactions and transactions.
  • Assisted in the development and implementation of customer service policies and procedures.
  • Provided customer service and technical support to customers via phone or email.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Followed up with customers to ensure their satisfaction with products or services they received.

Education

Master Esthetician - Esthetics

The Euro Institute of Skin Care
Renton, WA
08-2012

Associate of Arts - Interior Design

Bellevue College
Bellevue, WA
06-2006

Associate of Arts -

Shoreline Community College
Seattle, WA
12-2003

Skills

  • Business Planning
  • Clinical management
  • Profit and loss statements
  • Employee Recruitment and Training
  • Operations Management
  • Technical Troubleshooting
  • Back office
  • Medical Billing
  • Marketing
  • Revenue management
  • Scheduling appointments
  • Scheduling
  • Administrative Leadership
  • Office Administration
  • Payment Collection
  • Inventory Management

Certification

  • Master Esthetician, LME

Timeline

Clinic Manager

Sound Plastic Surgery
04.2014 - 09.2024

Master Esthetician

Radiant Med Spa
09.2012 - 04.2014

Lead CSR

Vitality Medispa And Wellness Center
08.2008 - 06.2010
  • Master Esthetician, LME

Master Esthetician - Esthetics

The Euro Institute of Skin Care

Associate of Arts - Interior Design

Bellevue College

Associate of Arts -

Shoreline Community College
Erin Keane