Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin LaRoque

East Lansing

Summary

Results-driven Medical Billing and Collections Specialist skilled in effective communication and customer engagement. Expertise in managing accounts receivable, resolving billing disputes, and analyzing account aging reports to improve payment timelines and client satisfaction.

Overview

12
12
years of professional experience

Work History

Medical Billing and Collections Specialist

MGA Home Healthcare CO
Colorado Springs
02.2021 - Current
  • Processed invoice payments and recorded information in account database.
  • Followed up on unpaid or denied claims in a timely manner.
  • Analyzed account receivables aging report to identify delinquent accounts.
  • Communicated with patients regarding payment plans, overdue balances, and collections issues.
  • Responded promptly to customer inquiries regarding billing disputes or discrepancies.
  • Collaborated with clients to clarify billing processes and resolve any concerns related to account management.

Phones Assist Rep

Progessive Insurance
Colorado Springs
01.2014 - 01.2021
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Enhanced team productivity by sharing insights and strategies to improve customer interactions and service delivery.
  • Educated clients on coverage options and policy details.
  • Resolved customer complaints through effective communication and problem-solving.

Education

GED -

William J Palmer High School
Colorado Springs, CO
05-1997

Skills

  • Regulatory compliance
  • Effective communication
  • Attention to detail
  • Time management
  • Denial resolution
  • Data entry efficiency
  • Payment posting accuracy
  • Accounts receivable management
  • Claims processing

Timeline

Medical Billing and Collections Specialist

MGA Home Healthcare CO
02.2021 - Current

Phones Assist Rep

Progessive Insurance
01.2014 - 01.2021

GED -

William J Palmer High School
Erin LaRoque