Erin Leeden
General Manager
Deerfield Beach,FL
Summary
Dynamic operations leader with over a decade of experience in high-volume restaurant environments, specializing in driving profitability and enhancing operational efficiency. Expertise in developing robust leadership pipelines and supporting multi-unit operations while consistently surpassing labor and food cost targets. Proven track record of building high-performing teams and implementing scalable systems that foster growth and sustainability. Committed to delivering exceptional results through strategic planning and effective team collaboration.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
General Manager | Multi-Unit Support
Jersey Mike’s Subs
Sunrise, Florida
01.2022 - Current
- Maintains labor at 13.5% vs. 14.5% goal
- Controls food cost variance at -1.5% to -2%
- Develops Core 4 leadership teams and internal promotions
- Creates leadership training programs and certification systems
- Supports multiple locations and partners with regional leadership
- Leads hiring, scheduling, and performance management
- Maintains high guest satisfaction and audit scores
Director / Hospitality Director
Chick-fil-A
01.2012 - 01.2022
- Led team of 80+ employees in high-volume environment
- Achieved top 10% labor productivity chain-wide
- Built leadership pipelines through coaching and development
- Oversaw labor, inventory, food safety, and guest experience
- Led hiring, onboarding, and performance management
- Maintained high operational and audit standards
Administrative Assistant
Atha Yoga Shala & Spa
01.2008 - 01.2010
- Managed daily operations and scheduling
- Increased sales through upselling and marketing support
- Supported client relations and social media growth
Education
High School Diploma -
A-Beka Academy
Skills
Operations management
Customer relationship management
Team leadership
Project management
Certification
Licensed Aesthetician & Laser Technician
Timeline
General Manager | Multi-Unit Support
Jersey Mike’s Subs
01.2022 - Current
Director / Hospitality Director
Chick-fil-A
01.2012 - 01.2022
Administrative Assistant
Atha Yoga Shala & Spa
01.2008 - 01.2010
High School Diploma -
A-Beka Academy