Erin-Lei Hookano
Honolulu,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spa Host
Andaz Maui At Wailea
Wailea , HI
2022.01 - 2022.12
- Coordinated and booked spa service appointments for individual and group clients.
- Documented key information from each service visit into detailed reports.
- Instructed guests on facility safety measures.
- Provided assistance communicating, typing correspondence or obtaining information.
- Submitted reports to and reviewed reports with supervisor.
Cosmetologist
Andaz Maui At Wailea
Wailea , HI
2022.01 - 2023.12
- Met with customers to discuss style preferences and special requirements before treatment.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Education
High School Diploma -
Lahainaluna High School
Lahaina, HI2019-05
Skills
- Basic accounting
- Guest Relations
- Appointment Scheduling
- Organizational abilities
- Strong interpersonal skills
- Schedule Management
- Coordination skills
- Continuous Improvement
Certification
- CPR certified
- Licensed Cosmetologist
Timeline
Spa Host
Andaz Maui At Wailea
2022.01 - 2022.12
Cosmetologist
Andaz Maui At Wailea
2022.01 - 2023.12
High School Diploma -
Lahainaluna High School
- CPR certified
- Licensed Cosmetologist
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