Joana Ziu
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Skilled in sales and guest relations, with a strong work ethic and exceptional problem-solving abilities. Achieved significant improvements in team performance and customer service standards.
Spa hospitality professional with solid track record in managing guest services and enhancing client satisfaction. Known for fostering team collaboration and achieving outstanding results, while adapting to changing needs. Skilled in customer service, scheduling, and problem-solving, with positive and approachable demeanor.
Overview
9
9
years of professional experience
Work History
Spa Host
MGM Grand
04.2022 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing individual needs.
- Streamlined appointment scheduling processes for increased efficiency and accuracy in booking spa services.
- Adhered strictly to safety protocols for both staff and guests alike, creating a safe environment for all.
- Ensured timely turnover of treatment rooms by performing thorough cleaning tasks after each session was completed.
Department Manager
Walmart
02.2018 - 03.2020
- Analyzed market trends to adjust strategies for better alignment with organizational objectives.
- Established performance metrics to track departmental progress and identify areas for improvement.
- Optimized resource allocation by assessing departmental needs and aligning budgets.
- Developed leadership skills among team members to promote internal advancement.
Cashier Team Lead
Walmart
06.2016 - 06.2017
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Monitored areas for security issues and safety hazards.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Increased customer loyalty and retention.
- Operated POS cash register and equipment to collect payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Perikli Ikonomi
Fier Al 07-2013
Skills
- Spa equipment operation
- Sales experience
- Appointment scheduling
- Guest relations
- Professional appearance
- Social media promotion
- Basic accounting
- Promotions and discounts
- Handling complaints
- Maintaining inventory
- Strong interpersonal skills
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Documented and resolved different problems which led to results.
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of remodeling walmart projects.
Affiliations
- walmart
Languages
Albanian
Full Professional
Interests
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Historical Exploration
- Food Tourism
- Backpacking and Hiking
- Adventure Travel
- Road Trips
Timeline
Spa Host
MGM Grand
04.2022 - Current
Department Manager
Walmart
02.2018 - 03.2020
Cashier Team Lead
Walmart
06.2016 - 06.2017
High School Diploma -
Perikli Ikonomi
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