John Batezel
Las Vegas,United States
Summary
Friendly and positive casino team leader bringing 35 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. Experienced multi-tasker with exceptional forsight of nightly activities. Experienced, also in accounting and psychology, helpful in nightly pit operations and customer relations.
Overview
29
29
years of professional experience
Work History
Casino Floor Supervisor/Scheduler/Floor Manager
MGM Resorts/MGM Grand
11.1994 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
President/Club Director/Head Coach
Flying Tigers Volleyball (Non-Profit)
01.2017 - 08.2021
- Worked with individual players to develop abilities.
- Determined needs and managed coach assignment schedule.
- Communicated frequently with other coaches, management teams and parents.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Planned and coordinated fundraising events.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
- Analyzed revenues, expenditures and cash management.
Education
Associate of Science - Casino Management
Community College of Southern Nevada
Las Vegas, NVSkills
- Leading Employees
- Customer Complaint Resolution
- Paperwork Management
- Staff Scheduling
- Analytical Thinking
- Training Employees
- Team Motivation
- Guest Relations
Timeline
President/Club Director/Head Coach
Flying Tigers Volleyball (Non-Profit)
01.2017 - 08.2021
Casino Floor Supervisor/Scheduler/Floor Manager
MGM Resorts/MGM Grand
11.1994 - Current
Associate of Science - Casino Management
Community College of Southern Nevada
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