Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Lewis

Fort Worth,TX

Summary

Dynamic professional with a proven track record at Soilis Mammography, excelling in customer support and problem-solving. Mastered call center operations and data entry, enhancing client satisfaction and efficiency. Skilled in verbal communication and adept at transforming challenges into solutions, significantly improving service levels. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Soilis Mamaography
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Met customer call guidelines for service levels, handle time and productivity.

Walmart Associate

Walmart
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Collection Associate

SSM National Remote
  • Provided exceptional customer service to both internal and external clients, upholding the company''s reputation for professionalism and integrity.
  • Assisted in the development of customized payment plans tailored to individual debtor circumstances, promoting successful repayment.
  • Participated in ongoing training programs to stay current on industry best practices, enhancing personal effectiveness as a Collection Associate.
  • Minimized risk exposure by diligently adhering to internal policies and procedures throughout the collections process.

Security Site Supervisor

Allied Universal Security Services
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed team schedules to provide effective security coverage for building needs.
  • Maintained detailed logs of daily activities, providing accurate records for management review.

Bank Teller

PlainsCapital
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Warehouse Picker

S and S Activwear Warehouse
09.2023 - 07.2024
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Expedited customer orders, working closely with shipping department to ensure timely delivery.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Maximized storage space utilization through careful organization of products on shelves and racks.

Education

Bachelor of Arts - Adminstration of Justice

Texas Southern University
Houston, TX
05.2025

Associate of Arts - Accounting And Business Management

Tarrant County College District
Fort Worth, TX
05.2025

High School Diploma -

Southhills Highschool
Fort Worth, TX
06.2022

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Inbound phone calls
  • Call Center Operations

Timeline

Warehouse Picker

S and S Activwear Warehouse
09.2023 - 07.2024

Call Center Representative

Soilis Mamaography

Walmart Associate

Walmart

Collection Associate

SSM National Remote

Security Site Supervisor

Allied Universal Security Services

Bank Teller

PlainsCapital

Bachelor of Arts - Adminstration of Justice

Texas Southern University

Associate of Arts - Accounting And Business Management

Tarrant County College District

High School Diploma -

Southhills Highschool
Erin Lewis