Erin Lewis
Frisco,Texas
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level customer service..
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant /BarOwner/Operator
Day 26 LLC
McKinney, TX
11.2022 - Current
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
Reservations Agent
United Airlines
Houston, TX
08.2023 - 02.2024
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Restaurant Owner/Operator
Blue Lagoon Seafood Company
Country Club Hills, IL
02.2017 - 09.2022
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Supervised daily activities of restaurant and 11 employees.
- Managed payroll, daily deposits, and cost controls.
Events Planner
Distinguished Events
Country Club Hills, IL
02.2010 - 01.2021
- Hired, trained and supervised volunteers and support staff required for events.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Education
South Suburban College of Cook County
South Holland, ILSkills
- Operational Efficiency
- Revenue Generation
- Restaurant Operation
- Schedule Management
- Billing and Payment Processing
- Business Marketing
- Restaurant Policies and Procedures
- Health and safety
- Conflict Resolution
Certification
Food safety manager, Bartender, CPR, Non violent crisis intervention
Timeline
Reservations Agent
United Airlines
08.2023 - 02.2024
Restaurant /BarOwner/Operator
Day 26 LLC
11.2022 - Current
Restaurant Owner/Operator
Blue Lagoon Seafood Company
02.2017 - 09.2022
Events Planner
Distinguished Events
02.2010 - 01.2021
South Suburban College of Cook County