Erin Lindblom-Holly
Grosse Pointe Park,MI
Summary
Thoughtful Learning and Development leader, leading multiple teams with authenticity and agility. Strategic partner, focused on alignment to executive and organizational goals. Trusted advisor, driving initiatives and improving business outcomes in regulated healthcare environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Learning & Development Manager
Blue Cross Blue Shield Michigan
08.2019 - Current
- Spearheaded Planning, development, launch of two complete onboarding curricula for Sales and Account Services
- Partnered cross-functionally with leadership from sales, marketing, solution implementation, IT, products, actuarial, underwriting, communications and sales support teams to develop solutions and accomplish shared objectives.
- Launched Product training ahead of timelines year-over-year.
- Improved survey metrics and net-promoter scores year-over-year under my leadership.
- Implemented course management strategy, improving revision timelines and processes.
- Collaborated with senior leaders to support sales reorganization project through training, resource development, and coaching.
- Managed and supported technology-based training via WalkMe, Articulate 360, Rise, Camtasia, Vyond and Adobe Creative.
- Built team: Hired, managed, developed team specializing in instructional design, analysis, training delivery and evaluation.
- Selected and onboarded contractor vendors from RFP through procurement process through project management.
Corporate Communications Manager
Quicken Loans
08.2016 - 08.2019
- Conducted needs analyses to identify RFP performance gaps which informed communication and training initiatives.
- Developed and oversaw project management of professional development and leadership training programs.
- Wrote executive speeches and talking points to deliver consistent message across all internal and external communication channels.
- Led training team in the delivery of various learning programs in Technology, Leadership Development, and Quality improvement.
High School Science Teacher
Kent ISD - Kent Innovation High School
07.2012 - 06.2016
- Developed and administered detailed science curriculum to over 120 high school students per year.
- Aligned curriculum to state standards.
- Created assessment tools to measure learner progress.
- Designed innovative, differentiated science curricula to engage learners and promote critical thinking via innovative project-based learning approach.
Education
Master Of Education - Curriculum And Instruction
Grand Valley State University
Allendale, MI01.2020
Bachelor Of Science - Biological Sciences
Grand Valley State University
Allendale, MI12.2006
Skills
- Strategic Planning
- Executive Alignment
- Budget Management
- Course Development
- Execution, Evaluation
- Needs Assessment
- Project Management
- People Leadership
- Vendor Management
- Continuous Improvement
Certification
- ATD Master Design Certificate - 2019
- Project Management, BCBSM - 2022
Accomplishments
- Developed, socialized, and executed upon multi-year Sales New Hire training strategy from needs assessment and evaluation to delivery. Gained buy-in from senior leadership with an innovative, modular, onboarding approach.
- Resolved and documented Account Services training access issues which led to improved communication and user experience and training timelines.
- Coordinated a cross-functional team of over 25 stakeholders annually, in the development of annual product launch training.
- Improved alignment with stakeholders by incorporating pre-meeting project kickoff planning meetings with accuracy and efficiency.
- Improved resource allocation implementing project owner process, which led to agile turnaround on course maintenance projects.
- Supported implementation of Agent LMS from RFP to contract.
Timeline
Sales Learning & Development Manager
Blue Cross Blue Shield Michigan
08.2019 - Current
Corporate Communications Manager
Quicken Loans
08.2016 - 08.2019
High School Science Teacher
Kent ISD - Kent Innovation High School
07.2012 - 06.2016
Master Of Education - Curriculum And Instruction
Grand Valley State University
Bachelor Of Science - Biological Sciences
Grand Valley State University
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