Erin Lucero
El Sobrante,CA
Summary
Demonstrated ability to organize, communicate and assist diverse groups. Proven strengths in decision making and multi-tasks. Have a strong will and desire to succeed in all tasks. Customer service oriented and have a good work ethic.
Overview
15
15
years of professional experience
Skills
- Customer Service
- Excel
- Word
- AS400 System
- Windows based systems
- 55 WPM
- 10 key by touch
- Parts ordering
- Purchasing
Work History
Maintenance
Walmart
Placerville, CA
08.2024 - 06.2025
- Performed safety sweep inspections per procedure, cleaning the facility per an outlined procedure and on a regular schedule, collected outside and inside trash, always having a positive attitude and helping customers and associates with a smile.
Customer Service Representative
Svendsen's Bay Marine
Richmond , Ca
01.2022 - 11.2023
- Responsible for allocating the inventory correctly in Dockmaster for non-stock and stock items. Assisting customers that enter the store and also customer's calling in on the phone. Dealt with vendors daily to purchase non-stock and stock items. Placed orders for specific jobs and also to replenish stock. Processed cash and credit card payments. Balanced register daily. Kept store clean and organized.
Job Coordinator
Vincent Electric Motor
Oakland, California
04.2010 - 12.2021
- Assisted the VP of operations in day to day business practices. Wrote up all jobs coming including customer information, billing and customer's complaint of issues with electric motor. Worked with technician to obtain the details of failure. Advised customer of options of repair. Ordered parts needed for job or pulled from stock. When job was completed advised customer and collected payment. Also ordered stock and shop supplies to keep the stock replenished. Quoted new motors for sale, created invoices and other documents needed for daily processes. Arranged shipping via LTL and also did receiving and checking for damage. Answered multiple line phone system. Oversee the maintenance of shop equipment and kept the records up-to-date. Always maintain a high level of Customer service.
Education
Some College (No Degree) - Accounting
Heald's Business College
Concord, CATimeline
Maintenance
Walmart
08.2024 - 06.2025
Customer Service Representative
Svendsen's Bay Marine
01.2022 - 11.2023
Job Coordinator
Vincent Electric Motor
04.2010 - 12.2021
Some College (No Degree) - Accounting
Heald's Business College
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