Erin Lustria
Tallahassee,FL
Summary
Dynamic sales and customer service professional with a proven track record at Family First Life, adept in multitasking and organization. Leveraged hospitality service expertise and computer literacy to exceed sales targets and enhance client satisfaction. Known for a strong work ethic and exceptional memory retention, consistently delivering top-rated sales performance and quality customer service.
Overview
8
8
years of professional experience
Work History
Insurance Broker
Family First Life
03.2021 - 05.2022
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
Server
Cypress Restaurant
09.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Insurance Agent
Kingdom Tree Insurance
05.2020 - 07.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Server
Kiku II Japanese Fusion
01.2018 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Banquet Server
Doubletree by Hilton
04.2019 - 08.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Optimized inventory management, reducing waste by accurately tracking and reporting usage of supplies.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assessed meal preparation to check creation of special orders and cooking procedures.
Wireless Consultant
Xerox
02.2016 - 04.2016
- Delivered engaging sales presentations that highlighted key product features and demonstrated overall value propositions.
- Recommended appropriate system based on customers' specific networking needs.
- Authored network requirement parameters needed for clients to reach prescribed performance goals.
- Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
Sales Representative
Vector Marketing
08.2015 - 12.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Exceeded sales targets through effective planning and goal setting.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
Assistant
Florida Department of Agriculture
03.2014 - 05.2014
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Education
Associate of Arts - Theater
Tallahassee Community College
TallahasseeHigh School Diploma -
Lincoln High School
Tallahassee05-2014
Skills
- Top rated sales professional
- Memory retention
- Hospitality service expertise
- Professional appearance
- Multitasking and organization
- Data entry
- Computer Literacy
- Phone Ettiquette
- Quality Customer Service
- Strong work ethic
TCC Theatre Best Actress Award 2016
provided for playing the role of Rosalind in "Curate Shakespeare's: As You Like It".
Timeline
Insurance Broker
Family First Life
03.2021 - 05.2022
Server
Cypress Restaurant
09.2020 - 04.2021
Insurance Agent
Kingdom Tree Insurance
05.2020 - 07.2020
Banquet Server
Doubletree by Hilton
04.2019 - 08.2019
Server
Kiku II Japanese Fusion
01.2018 - 03.2020
Wireless Consultant
Xerox
02.2016 - 04.2016
Sales Representative
Vector Marketing
08.2015 - 12.2015
Assistant
Florida Department of Agriculture
03.2014 - 05.2014
Associate of Arts - Theater
Tallahassee Community College
High School Diploma -
Lincoln High School
Similar Profiles
Shafiq TokhiShafiq Tokhi
Insurance Agent at Family First LifeInsurance Agent at Family First Life
Jordan MillerJordan Miller
Life Insurance Broker at Family First LifeLife Insurance Broker at Family First Life
Tiffany GruenbergTiffany Gruenberg
Life Insurance Sales Agency Owner at Family First LifeLife Insurance Sales Agency Owner at Family First Life