Erin Lytle
Bolingbrook,IL
Summary
Enthusiastic veterinary medical professional looking for an exciting new opportunity to continue helping families with their needs in a different setting, excelling in client education and compassion. Proven ability to enhance operational workflows and improve client relations through effective communication. Skilled in client support and multitasking, ensuring exceptional care and guidance for both pets and their owners.
Overview
20
20
years of professional experience
Work History
Veterinary Assistant
VCA Bolingbrook Animal Hospital
05.2015 - Current
- Assist veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Monitor vital signs of animals pre- and post-surgery, reporting abnormalities to veterinary staff.
- Educate pet owners on post-operative care and routine health maintenance practices.
- Coordinate with team members to streamline processes, improving workflow efficiency within the clinic.
- Ensure accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improve client relations through effective communication and education on pet health needs.
- Provide customer support to clients, answering questions and addressing concerns.
Veterinary Assistant/ Client Service Coordinator
Banfield Pet Hospital
09.2008 - 05.2015
- Assisted with administering vaccinations and medications to patients.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Educated pet owners on preventative care and proper nutrition for their pets.
- Partnered with team members to improve workflow efficiency in fast-paced environment.
- Streamlined appointment scheduling process, enhancing client satisfaction and clinic efficiency.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Facility Manager
K9 Tailshakers- Canine Activity Center
07.2006 - 09.2008
- Managed daily facility operations, ensuring compliance with safety and health regulations.
- Developed facility management procedures that improved operational workflows and increased staff productivity.
- Conducted interviews with prospective canine clients and their owners to assess suitability for daycare.
- Scheduled and organized various charity events in the community to raise money for animal shelters.
- Performed payroll calculations and managed payroll execution to ensure timely employee compensation.
Education
Bachelor of Science - Biological Sciences
Western Illinois University
Macomb, ILSkills
Client education
Timeline
Veterinary Assistant
VCA Bolingbrook Animal Hospital
05.2015 - Current
Veterinary Assistant/ Client Service Coordinator
Banfield Pet Hospital
09.2008 - 05.2015
Facility Manager
K9 Tailshakers- Canine Activity Center
07.2006 - 09.2008
Bachelor of Science - Biological Sciences
Western Illinois University