ERIN MARTIN

• Assist patients in understanding and managing healthcare costs, insurance coverage, and payment options.

• Evaluate financial assistance eligibility and provide appropriate solutions.

• Maintain confidential patient financial records and ensure compliance with healthcare policies.

• Work closely with healthcare providers to streamline financial processes and enhance patient satisfaction.

• Documented patient encounters in EPIC and initiated follow-up actions.

• Utilized interpersonal and verbal communication skills to take ownership of customers’ concerns and resolve issues at the first point of contact.

• Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.

• Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.

• Leveraged customer service and sales abilities to consistently meet performance goals.

• Managed a pipeline of students successfully while taking on new prospects daily.

• Maintained accurate and confidential records of every student interaction, including phone appointments and emails.

• Provided guidance to new students on selecting courses and degree requirements.

• Assisted students with completing enrollment documents, such as applications and financial aid forms.

• Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.

• Configured antivirus systems and consoles to help support LMS for teachers and students.

• Conducted threat and risk analysis and provided viable solutions.

• Collected and analyzed data to minimize risk & performance issues.

• Integrated and deployed security software solutions and actively participated in security architecture reviews.