Erin Maydwell
Congers,NY
Summary
Dynamic professional with extensive experience at Con Edison, excelling in project management and customer service. Proven track record in ensuring safety compliance and enhancing customer satisfaction through effective team leadership. Skilled in regulatory inspections and invoice preparation, consistently delivering results while fostering strong customer relationships.
Overview
21
21
years of professional experience
Work History
Specialist
Con Edison
New York, New York
06.2017 - Current
- Collaborate with customers and plumbers who are converting their homes or businesses from oil heat to gas heat.
- Managed concurrent safety projects, such as Natural Gas Detector installation and Meter Inspections. Ensuring compliance with state regulatory agencies.
- Scheduled and coordinated inspections, maintaining regulatory compliance, and timely execution.
- Prepared invoices and refunds for customers in accordance with accounting compliance.
- Trained newly-hired employees.
Customer Service Supervisor
Con Edison
New York, New York
01.2005 - 05.2017
- Oversaw daily customer service operations and team performance.
- Trained staff on best practices for customer interactions.
- Resolved complex customer inquiries and escalated issues as needed.
- Monitored call center metrics to ensure service quality standards.
- Implemented new procedures to enhance customer satisfaction initiatives.
- Coordinated scheduling and staffing to meet peak demand periods.
- Facilitated regular team meetings to discuss challenges and solutions.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Education
Bachelor of Arts - Business Management
Mercy College
Dobbs Ferry, NY05-2011
Skills
- Project management
- Safety compliance
- Customer service
- Regulatory inspection
- Invoice preparation
- Team leadership
Affiliations
- I am on the Parent Board at my daugher's cheerleading gym. Handle parent / coach conflict, extensive fundraising to help keep cost to a minimum
Accomplishments
- Several Company award for exemplary Customer Service.
References
References available upon request.
Timeline
Specialist
Con Edison
06.2017 - Current
Customer Service Supervisor
Con Edison
01.2005 - 05.2017
Bachelor of Arts - Business Management
Mercy College
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