Erin M. Buell
Willis,USA
Summary
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
17
17
years of professional experience
Work History
Care Manager
Medical Office Force
Athens, GA
09.2021 - Current
- Developed personalized care plans in collaboration with interdisciplinary teams to address patient needs.
- Coordinated comprehensive assessments to evaluate patient progress and adjust care strategies.
- Facilitated communication between patients, families, and healthcare providers to enhance service delivery.
- Monitored compliance with regulatory requirements and best practices in patient care management.
- Assisted with scheduling appointments and managing patient records using electronic health record systems.
- Coordinated patient care plans to ensure adherence to treatment protocols and improve patient outcomes.
- Educated patients on disease management strategies and medication adherence for enhanced health literacy.
- Collaborated with interdisciplinary teams to streamline communication and optimize patient care delivery processes.
- Monitored patient progress and adjusted care plans as needed to meet evolving health goals effectively.
- Developed training materials for new staff, fostering a culture of continuous learning and process improvement.
- Advocated for patients' needs within healthcare systems, ensuring access to necessary resources and services.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
- Developed strategic sales plans aligning with company goals, resulting in increased revenue streams.
- Trained and mentored junior sales representatives, fostering a culture of continuous improvement and high performance.
- Analyzed market trends to identify growth opportunities, refining product positioning and promotional strategies.
- Implemented CRM systems for tracking sales activities, improving efficiency in client management processes.
- Conducted product demonstrations and educational seminars to inform stakeholders about innovative medical technologies.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Coordinated training sessions for healthcare professionals on proper use of medical devices, increasing safety measures during procedures.
- Managed local distributor relationships for enhanced territorial coverage and support during product launches or promotions.
- Delivered persuasive product presentations, resulting in increased interest and demand among healthcare professionals.
Clinical Office Manager/Back office Medical Assistant
Urgent Care Kids
The Woodlands, TX
06.2016 - 09.2021
- Organized supplies based on expected demands and specific department requirements.
- Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.
- Boosted efficiency and team performance by setting goals and plans to achieve each target.
- Managed more than 10 clerical and administrative personnel.
- Kept facility in compliance with environmental, health and security standards with constant oversight.
- Improved operations by implementing procedural changes.
- Upheld data security and compliance with HIPAA protocols using multiple identification points and document verification.
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
- Assisted applicants with obtaining program support or gaining assistance from outside services.
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Observed positive skills and attributes from personnel to build, improve, and expand skills set.
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Assisted clinicians with in-office procedures.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Compiled laboratory and x-ray reports, hospital notes, and other pertinent data.
- Completed intakes, measuring vital signs and documenting symptoms.
- Supported medical staff by answering phones and preparing supply orders.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Documented information required for patients' specimens and tests completed.
- Educated patients on prescribed medications, treatments, and procedures.
- Operated x-ray, electrocardiogram, or other equipment to administer routine diagnostic tests.
- Collected and prepared laboratory specimens according to health system standards.
- Consulted with patients to determine procedure eligibility based on health history.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Explained treatment procedures, medications, diets, or physicians' instructions to patients.
- Set up and cleaned examination rooms at start of day, between patients, and at end of day.
- Completed accurate labels, paperwork, and system records updates with patients' sample information and personal details.
- Helped physicians' offices with diagnostic needs by prioritizing urgent tests.
- Minimized patients' discomfort with good use of physical techniques and conversational skills.
- Gathered blood samples from patients for tests and transfusions.
- Received pre-collected specimens and prepared for on- and off-site testing.
- Maintained accuracy and confidentiality through proper chart management in EMR system.
- Verified matching tube, patient and test information, carefully checking all details at each stage.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.
Medical Assistant Manager
First Choice ER
Houston, TX
01.2014 - 05.2016
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.
- Completed intakes, measuring vital signs and documenting symptoms.
- Supported medical staff by answering phones and preparing supply orders.
- Handled minor treatment needs and basic wound care.
- Collected and prepared laboratory specimens according to health system standards.
- Consulted with patients to determine procedure eligibility based on health history.
- Kept facility stocked with necessary supplies, equipment, and instruments to maintain proper inventory.
Nurse
Dr. Chahal's Office
Tomball, TX
11.2008 - 12.2014
- Relayed messages from patients to physicians about concerns, condition updates or refill request to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed patients for medical history, chief complaints, and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physicians instructions.
- Organized charts, documents, and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients medications.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Efficiently preformed insurance verification, pre-certification, and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging specimens for internal and laboratory analysis.
- Called patient with updates of lab tests and results.
- Assisted the Doctor with procedures.
Education
Medical Assistant/Associates Degree -
Texas School of Business
Houston, TX01.2008
High School Diploma - undefined
Klein High School
Spring, TX05.2003
Skills
- Care planning
- Clinical documentation
- Service coordination
- Medication reviews
- Medical chart documentation
- Patient education
- Program management
- Policy adherence
- Technology proficiency
- Patient & family support
- Healthcare
- Marketing and promotion
0
- HIPAA guidelines
- Records management
- Patient education and counseling
- Performance metrics
- Epic systems
- Basic life support for health care providers (BLS)
- Heartsaver CPR AED
- Organizational goal development
- Diagnostic services monitoring
- Electronic medical record software
- Pediatric emergency assessment, recognition and stabilization
- Pharmacy operations management
Timeline
Care Manager
Medical Office Force
09.2021 - Current
Clinical Office Manager/Back office Medical Assistant
Urgent Care Kids
06.2016 - 09.2021
Medical Assistant Manager
First Choice ER
01.2014 - 05.2016
Nurse
Dr. Chahal's Office
11.2008 - 12.2014
High School Diploma - undefined
Klein High School
Medical Assistant/Associates Degree -
Texas School of Business