Erin McCarthy
Chippewa Falls
Summary
Demonstrates exceptional communication skills and teamwork, ensuring high customer satisfaction.
Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
25
25
years of professional experience
Work History
Bartender - Food Service Handler
On The Rocks
Chippewa Falls, WI
10.2023 - Current
- Served high customer volumes during special events.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Supervisor
Mason Companies Inc.
Chippewa Falls, WI
09.2014 - 07.2023
- Promoted a positive work environment through open communication channels.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Accounts Payable Supervisor
Menard Inc.
Eau Claire, WI
02.2000 - 06.2014
- Processed all vendor invoices promptly in accordance with company policy.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
- Trained and supported new hires to educate on process flow and interdepartmental procedures.
- Organized meetings and coordinated availability of conference rooms for participants.
- Weekly check runs & printing of checks. Filing, Faxing, audits, & distributing the work load accordingly.
Education
High School Diploma -
Chippewa Falls Senior High School
Chippewa Falls, WI06-1998
Skills
- Works well with a team
- Clear and effective communication
- Food preparation
- Honest and dependable
- Strong typing & 10 key skills
- Meets deadlines
- Outstanding customer service in person, through email, & over the phone
Timeline
Bartender - Food Service Handler
On The Rocks
10.2023 - Current
Customer Service Supervisor
Mason Companies Inc.
09.2014 - 07.2023
Accounts Payable Supervisor
Menard Inc.
02.2000 - 06.2014
High School Diploma -
Chippewa Falls Senior High School
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