Microsoft office
Hi, I’m
Erin McCray
Manager
Forest,VA
Summary
To attain a challenging position where my knowledge and experience may be applied with a company that offers professional growth opportunities.
Overview
24
years of professional experience
Work History
OptumLynchburg, VA
Field Services manager
01.2013 - Current
Job overview
- Supervise and assign workload to Health Care, Reviews and approves timesheets and PTO
- Monitor quantity and quality of claims taken and ensures that claims are submitted in a timely manner
- Identities potential challenges and opportunities while working within State and Federal guidelines
- Monitors Change Healthcare/patient/hospital relationship, customer service and customer satisfaction
- Responds to inquiries from facilities to ensure that timely and accurate information is relayed to the facility as well as the district
- Assists in the recruiting, interviewing, and hiring a diverse workforce
- Identifies training needs and assists in conducting training for new staff, as well as ongoing/updating training for current staff
- Monitors employees’ attendance and address any issues related to tardiness and absenteeism
- Mentors staff and encourages employee development and growth opportunities in the company
- Documents employee performance and provides feedback to employees
- Coordinates work with other departments to expedite claims to resolution
- Attends management meetings and additional training offered by company
- Loads active insurance into Cerner and bill out claims for patient’s accounts
OptumLynchburg, VA
Health Care Representative
12.2008 - 01.2013
Job overview
- Assisting hospitals in recovering revenue lost as a result of uninsured and/or unpaid accounts through the process of eligibility & enrollment
- Collecting and analyzing client medical, financial, & occupational data to determine eligibility for services
- Thorough review of medical records to determine eligibility for a disability, as defined by SSA guidelines
- Assisting clients in qualifying, applying and obtaining maximum benefit coverage
- Achieved and maintained certification designation as “Certified Application Counselor”
- Acting as a liaison for the hospital, the claimants, and the agencies at which claims are being processed
Fleet LaboratoriesLynchburg, VA
Documentation Control Specialist
10.2001 - 08.2008
Job overview
- Maintained MasterControl electronic documentation database
- Issued and reviewed batch production and control records
- Created certificates of analyses for finished production
- Maintained Material Safety Data Sheets
- Created production bill of materials
- Assisted in data collection for annual quality reviews
- Issued departmental weekly and monthly productivity reports
- Proof read and audited procedures and label copy
Kelly ServicesLynchburg, VA
Office Administration
09.2000 - 10.2001
Job overview
- Responded via email to web site inquiries
- Audited production and warehouse records
- Processed accounts receivable payments, accounts payable records and billing statements
- Processed employee payroll
Education
Walden UniversityMinneapolis, MN
Bachelor of Science from Healthcare
05.2024 - Current
Central Virginia Community College
Associates Degree from Administration Support Technology
2005
Jefferson Forest High School
Diploma
1995
Skills
- Office Organization
- Client Relationships
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Time Management
- Employee Training
- Overseeing Employees
- Microsoft Office Proficiency
- EPIC; Cerner
- Problem Solving
- Insurance Billing/Verification
- Complex Problem-Solving
- Account Management and Updating
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Cerner
EPIC
CITRIX
Timeline
Walden University
Bachelor of Science from Healthcare
05.2024 - Current
Field Services manager
Optum
01.2013 - Current
Health Care Representative
Optum
12.2008 - 01.2013
Documentation Control Specialist
Fleet Laboratories
10.2001 - 08.2008
Office Administration
Kelly Services
09.2000 - 10.2001
Central Virginia Community College
Associates Degree from Administration Support Technology
Jefferson Forest High School
Diploma