Erin McDonald
Middleburg Hts,OH
Summary
Resourceful Specialist offering expertise in problem-solving, data collection, and customer service. Adept at quickly learning new technologies and processes for driving success. Top-notch communicator with excellent time management, administrative and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Clinical Abstraction Specialist
Cleveland Clinic
Cleveland, OH
03.2021 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Patient Liaison Program Coordinator
Cleveland Clinic
Cleveland, OH
01.2016 - 03.2021
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Assisted with the development of patient education materials to promote better understanding of treatment plans and options.
- Promoted patient advocacy by identifying barriers to care access and recommending appropriate resources or interventions.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Participated in quality improvement initiatives aimed at enhancing overall patient experience within the facility.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Assisted in the development of policies and procedures related to patient care and communication, helping to standardize practices across the organization.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
LPN Radiation Oncology
Cleveland Clinic
Cleveland, OH
01.2011 - 06.2016
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Assisted with admissions, appointments, transfers, and discharges.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Comforted and counseled patients and families throughout care process.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
LPN General Surgery
Cleveland Clinic
Cleveland, OH
06.2007 - 06.2011
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues.
- Contributed to continuous quality improvement efforts by identifying areas for potential growth within the nursing practice.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
Medical Assistant
Southwest General Health Center
Middleburg Hts
01.1998 - 06.2007
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Receptionist
Southwest General Health Center
Middleburg Hts
01.1998 - 06.2007
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
LPN - Nursing
Parma School of Practical Nursing
Parma , Ohio06.2000
Skills
- Attention to detail
- Time management
- Organizational skills
- Process improvement
- Industry knowledge
- Adaptability
- Interpersonal skills
- Decision making
Timeline
Clinical Abstraction Specialist
Cleveland Clinic
03.2021 - Current
Patient Liaison Program Coordinator
Cleveland Clinic
01.2016 - 03.2021
LPN Radiation Oncology
Cleveland Clinic
01.2011 - 06.2016
LPN General Surgery
Cleveland Clinic
06.2007 - 06.2011
Medical Assistant
Southwest General Health Center
01.1998 - 06.2007
Medical Receptionist
Southwest General Health Center
01.1998 - 06.2007
LPN - Nursing
Parma School of Practical Nursing