Erin McKinney
Los Angeles,CA
Overview
5
5
years of professional experience
Work History
Pet Care Associate
Feed Play Love
10.2024 - Current
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Educated visitors and staff on proper animal care and handling.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
Sr. On-Site Coordinator
Harp Media + Creatives
01.2022 - Current
- Lead on-site coordinator, acting as second in command to the CEO, for all West coast projects and partnerships
- Providing day-to-day supervision of set/shoot operations by project managing 6+ team members including talent, glam, security, and transportation for all on-site productions
- Coordinate logistics for multiple projects simultaneously, effectively managing resources and scheduling to ensure productivity and efficiency of productions
- Collaborate closely with talent, management teams, creative directors, and production crew to execute creative production according to talent, artistic vision and brand guidelines
- Strategized the creative direction and project managed production of DSP assets for Glorilla's debut album 'Anyway… Life is Great'
Enterprise Customer Success Manager
Darktrace
02.2023 - 08.2024
- Nurture and engage a portfolio of 50 enterprise accounts to pitch and negotiate upsell opportunities that align our suite of products to unique client needs - securing $700k+ in revenue year to date
- Present and demonstrate Darktrace cyber threat defense solutions to client technology officers and IT experts, providing end to end service and support for new and existing partners
- Lead internal contact for clients, engaging darktrace subject matter experts, technical resources and cyber threat analysts as needed for real time threat remediation
Account Manager
Cisco
05.2019 - 01.2023
- Drafted and pitched communication and security solution proposals in response to RFPs that uniquely met client needs through adoption of Cisco products, services and systems
- Served as the Small Business SME, partnering with TAMs and product owners to convert and migrate small business clients to enterprise partners
- Partnered with account executives and clients directly, to understand business needs, and developed strategic initiatives to grow/retain the revenue stream of assigned accounts
- Serviced accounts and proposed new products and services to maximize revenue, securing $1.5M in revenue YoY
Education
Bachelor of Science - Communication Studies, Computer Science
The University of Alabama
Tuscaloosa, AL05-2018
Skills
- Partnership Development
- Account Team Collaboration
- Customer Success Plan (CSP)
- Azure
- Cloud Technology Marketplace
- Delivery Management
- Stakeholder Engagement
- Data Analysis
- Escalation Management
- Retention and Churn Analysis
- Adoption and Usage Tracking
Timeline
Pet Care Associate
Feed Play Love
10.2024 - Current
Enterprise Customer Success Manager
Darktrace
02.2023 - 08.2024
Sr. On-Site Coordinator
Harp Media + Creatives
01.2022 - Current
Account Manager
Cisco
05.2019 - 01.2023
Bachelor of Science - Communication Studies, Computer Science
The University of Alabama
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