Erin McManus
Brandon,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Showroom consultant
Ferguson Enterprises
02.2017 - 12.2023
- Work with customers, including builders, designers, and homeowners, to sell a wide range of products, including plumbing, lighting, and appliances
- Respond to inquiries with accurate pricing, inventory, and delivery information
- Prepare job quotations and submittals
- Assist customers, both by appointment and walk-ins, while utilizing suggestive sales techniques and handling complaints timely and accurately
- Continually improve sales skills and product knowledge to promote a professional image in the field.
Client Services Team Leader
Ferguson Enterprises LLC
03.2015 - 02.2017
- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
- Presents job quotes and provides accurate pricing and inventory information to customers
- Uses customer relationship management (CRM) system and phone system effectively
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers
- Train new team members on system and policies
Inside Builder Sales
Ferguson Enterprises LLC
05.2011 - 08.2015
- Work directly with outside sales & showroom consultants to manage orders and inform them of any issues
- Enter purchase orders sent in from builders
- Manage order and make sure they print for the required delivery date
- Schedule service as needed for appliances
- Work directly with vendors to provide the most up to date pricing for builders
- Enter and revise price quotes to provide the most accurate pricing to plumbers, builders and homeowners
Receptionist
Ferguson Enterprises LLC
06.2007 - 06.2011
- Answered phones and directing callers to the correct person/department
- Processed payments and credits
- Ran invoice batch report daily
- Filed invoices
- Requested return authorizations
- Filed purchase orders from the previous day
Education
Addiction Counseling
Brookdale Community College
Lincroft, NJDegree in Broadcasting -
Connecticut School of Broadcasting
Arlington, Virginia11.2005
Skills
- Goal-Oriented
- Brand Awareness
- Client Relationship Building
- Critical Thinking
- Market Understanding
- Store Organization
Certification
- American Lighting Association Certified
Timeline
Showroom consultant
Ferguson Enterprises
02.2017 - 12.2023
Client Services Team Leader
Ferguson Enterprises LLC
03.2015 - 02.2017
Inside Builder Sales
Ferguson Enterprises LLC
05.2011 - 08.2015
Receptionist
Ferguson Enterprises LLC
06.2007 - 06.2011
Addiction Counseling
Brookdale Community College
Degree in Broadcasting -
Connecticut School of Broadcasting
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