Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
SoftwareEngineer

Erin Miller

Grass Lake,MI

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

LTSS Supervisor

CONCERTOHEALTH
10.2017 - 05.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Conducted routine inspections to check quality and compliance with established specifications.

Lead LTSS Coordinator

ConcertoHealth
05.2017 - 10.2017
  • Evaluated the effectiveness of coordinated services by monitoring client progress towards goals.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in LTSS coordination.
  • Coordinated with healthcare providers to ensure timely exchange of information related to client medical history.
  • Enhanced client satisfaction by effectively coordinating and managing LTSS services.
  • Facilitated smooth transitions of care by coordinating with healthcare professionals and community resources.
  • Streamlined communication between providers and clients, ensuring timely access to necessary services.
  • Maintained accurate records of client interactions and services provided, ensuring compliance with regulations and standards.
  • Developed strong relationships with community agencies to enhance resource availability for clients in need.
  • Advocated for clients'' rights and best interests during service plan development and implementation.

LTSS Coordinator

ConcertoHealth
11.2016 - 03.2017
  • Educated clients about their rights, responsibilities, and available resources within the LTSS system.
  • Collaborated with interdisciplinary teams to develop individualized service plans for clients.
  • Enhanced client satisfaction by effectively coordinating and managing LTSS services.
  • Worked closely with families to address any concerns or questions regarding LTSS services for their loved ones.

UM Inpatient Coordinator/Navigator

ConcertoHealth
04.2015 - 03.2016
  • Conducted regular audits of medical records for compliance with regulatory requirements and hospital policies.
  • Worked closely with case managers to develop individualized care plans tailored to each patient''s unique needs.
  • Enhanced operational efficiency by regularly updating electronic systems used for tracking admissions, discharges, transfers, and other pertinent data points related to inpatient care coordination.
  • Organized and maintained departmental schedules to ensure optimal staffing levels at all times.
  • Assisted in reducing hospital readmissions by ensuring thorough discharge planning and follow-up care coordination.
  • Actively participated in departmental meetings, offering valuable insights and suggestions for continuous improvement initiatives within the realm of inpatient care coordination.

Education

A.S. Allied Health -

Jackson College
01.2023

A.S. Health Management -

Jackson College
01.2015

Skills

  • Proficient in MS Excel, Word, & PowerPoint
  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Processes and procedures

Certification

  • Certified Professional Coder- Apprentice, American Academy of Professional Coders, 2023
  • Medical Insurance Coder/Biller, Jackson College, 2023

Personal Information

Title: CPC-A

Timeline

LTSS Supervisor

CONCERTOHEALTH
10.2017 - 05.2019

Lead LTSS Coordinator

ConcertoHealth
05.2017 - 10.2017

LTSS Coordinator

ConcertoHealth
11.2016 - 03.2017

UM Inpatient Coordinator/Navigator

ConcertoHealth
04.2015 - 03.2016

A.S. Allied Health -

Jackson College

A.S. Health Management -

Jackson College

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Erin Miller