Erin Mitchell
Plattsburgh,NY
Summary
Dedicated and compassionate professional with extensive experience working collaboratively with individuals, families, and professionals to provide support and achieve positive outcomes. I build strong, trusting relationships through effective communication, respect, and a genuine commitment to the individuals I serve. I bring a strong work ethic and take pride in ensuring that responsibilities and tasks are completed thoroughly, accurately, and to the best of my ability. I am dependable, organized, and committed to contributing positively to every team and professional environment I am part of.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Children's Care Manager
Behavioral Health Services North
Plattsburgh, New York
02.2024 - Current
- Coordinated care plans for children with behavioral health needs.
- Conducted assessments to identify children's mental health challenges.
- Developed treatment strategies in partnership with multidisciplinary teams.
- Monitored progress and adjusted care plans.
- Collaborated with families to identify needs and connect them with appropriate support and resources.
- Advocated for children's rights within educational and healthcare systems.
- Educated families on behavioral health topics and guided them in accessing available services.
Intensive Family Coordinator
Youth Advocate Programs, Inc.
Plattsburgh, New York
02.2020 - 01.2024
- Provided case management services including assessment of needs, goal setting, service coordination, monitoring outcomes.
- Developed individualized plans for each family based on their unique needs and circumstances.
- Conducted home visits to assess the needs of families and provided resources accordingly.
- Facilitated activities in 0-5 program to enhance family stability and promote child retention in the home.
- Working with families on creating a safe and nurturing environment for them while teaching them life skills to carry on with them once they are discharged from the program
- Advised families on available resources that can help meet their specific needs.
- Coordinated transportation services for families in need of assistance getting to appointments or other activities.
- Maintained accurate documentation of all client interactions and progress notes in accordance with agency policies.
- Built strong relationships with clients by actively listening to needs and providing tailored support.
- Implementing the core values and principles of YAP's mission improves family structure and relationships.
- Attended court hearings related to child welfare cases.
Waitress
Freaky Tiki Bar & Grill at Mooney Bay
Plattsburgh, New York
06.2020 - 09.2020
- Greeted guests at Freaky Tiki Bar & Grill at Mooney Bay with friendly service.
- Checked guest needs and refilled drinks throughout dining and bar service.
- Processed payments using register and handled cash and card transactions.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Presented menus and described tiki cocktails, grill specials, and daily features.
- Took food and drink orders accurately and relayed requests to kitchen staff.
- Delivered meals and beverages promptly from bar and grill to guest tables.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Stocked service areas with supplies during slow periods.
Teachers Aid/Assistant
Cumberland Head elementary
Plattsburgh, NY
01.2018 - 02.2020
- Cultivated positive educational environment through gentle discipline and support for student success.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with lesson preparation and curriculum implementation.
- Assisted teacher with instructional planning and support. plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Supported student mastery of assignments by reinforcing concepts presented by teachers.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Built strong relationships with students, parents, and staff to foster a collaborative school community.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
Homemaker
Myself
08.2016 - 01.2018
- Managed household responsibilities and provided full-time care for children after loss of daycare
- Researched and evaluated job opportunities to prepare for workforce re-entry.
- Managed household organization and maintained efficient daily operations.
- Oversaw meal planning and preparation, ensuring nutritional balance for family needs.
- Coordinated schedules and activities for family members, optimizing time management.
Receptionist Duties
EYECARE FOR THE ADIRONDACKS
Plattsburgh, NY
12.2013 - 08.2015
- Scheduled and confirmed patient appointments and consultations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments, collecting co-payments to facilitate efficient patient flow.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Managed patient accounts by obtaining, recording, and updating personal and financial information to ensure accuracy.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Interviewed patients to complete case histories and intake forms.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Supported staff by typing letters, filing documents, scanning and copying materials to streamline administrative processes.
- Entered insurance, demographics and health history into patient database.
- Compiled physical and digital documents, charts and reports.
Office Manager
ONE STEP AHEAD PHYSICAL THERAPY
Plattsburgh, NY
12.2011 - 12.2013
- Organized office operations to enhance professionalism and meet performance objectives.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored invoices and payments to ensure accurate management of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Executed daily operational tasks in an organized manner. accurately and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed office inventory and placed new supply orders.
Receptionist
CHAMPLAIN VALLEY HEALTH NETWORK
Plattsburgh, NY
12.2007 - 12.2011
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Greeted and checked in patients, updating patient information in computer system.
- Checked patients in and out for appointments, ensuring accurate collection of co-payments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with patients with compassion while keeping medical information private.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Maintained patient accounts by accurately recording and updating personal and financial information to support seamless patient care.
- Entered insurance, demographics and health history into patient database.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Compiled physical and digital documents, charts and reports.
- Interviewed patients to complete case histories and intake forms.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled appointments to enhance patient satisfaction and optimize provider time and treatment room usage.
KENNEL ATTENDANT
PALMER VETERINARY CLINIC
Plattsburgh, NY
12.2002 - 09.2006
- Executed safety protocols for handling large or aggressive animals to ensure safe interactions and prevent injuries.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Provided socialization opportunities for pets through playtime activities.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Administered proper feeding for all animals in facility, ensuring adherence to established guidelines for optimal health.
- Followed precise feeding instructions and schedules for animals under care.
- Assisted veterinarians in examining and treating animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Supported pet owners during challenging health care decisions by offering compassionate guidance.
Education
Liberal Arts -
North Country Community College
Saranac Lake, NYInterior Design -
Miami International School of Art and Design
Miami, FLHigh School Diploma -
Beekmantown Central School
West Chazy, NYSkills
- Treatment strategy development
- Case Management
- Behavioral assessment
- Family assessments
- Service coordination
- Care management
- Family assistance
- Community Partnerships
- Multidisciplinary collaboration
- Team Collaboration
- Client relationships
- Client recordkeeping
- Case documentation
- Organizational skills
- Problem solving
- Customer service planning
- Family Outreach
- Communication skills
- Relationship development
- CPR/AED
Certification
- New York State Certified Mandated Reporter
- Strengthening Families Program Certified
- CPR and AED Certified
References
- Donald Mitchell (518) 593-1689
- Kathryn Stockwell (518) 572-6962
Timeline
Children's Care Manager
Behavioral Health Services North
02.2024 - Current
Waitress
Freaky Tiki Bar & Grill at Mooney Bay
06.2020 - 09.2020
Intensive Family Coordinator
Youth Advocate Programs, Inc.
02.2020 - 01.2024
Teachers Aid/Assistant
Cumberland Head elementary
01.2018 - 02.2020
Homemaker
Myself
08.2016 - 01.2018
Receptionist Duties
EYECARE FOR THE ADIRONDACKS
12.2013 - 08.2015
Office Manager
ONE STEP AHEAD PHYSICAL THERAPY
12.2011 - 12.2013
Receptionist
CHAMPLAIN VALLEY HEALTH NETWORK
12.2007 - 12.2011
KENNEL ATTENDANT
PALMER VETERINARY CLINIC
12.2002 - 09.2006
Liberal Arts -
North Country Community College
Interior Design -
Miami International School of Art and Design
High School Diploma -
Beekmantown Central School