Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

ERIN MOLINA

San Tan Valley,AZ

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

17
17
years of professional experience

Work History

CUSTOMER RELATIONS

American Airlines
02.2022 - 03.2024
  • Providing world class service by writing or calling customers on complaints to praises to make the airline industry better.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.
  • Responded promptly to all incoming calls, emails, letters, or other communications from customers.
  • Provided training and support to new customer service staff on best practices and company policies.
  • Established and maintained strong relationships with key clients to ensure long-term business growth.

EMERGENCY DEPARTMENT TECHNICIAN

Banner Health
11.2016 - 02.2022
  • Providing healthcare and assistance to the youth, in Pediatrics and maintaining customer service and professionalism in an Emergency Department environment.
  • Participated actively in team meetings focused on improving overall customer experience.
  • Assisted in the development of customer service policies and procedures.

EMERGENCY DEPARTMENT TECHNICIAN

Honor Health
01.2008 - 01.2019
  • Providing healthcare and assistance to the youth and elderly, maintaining customer service and professionalism on a daily basis
  • With experience in Oncology, Medical Surgical, Telemetry, Orthopedics, Pre Op & PACU, and the Emergency Department.
  • Processed referrals from other healthcare providers when necessary.

EMERGENCY DEPARTMENT TECHNICIAN

Phoenix Children's Hospital
09.2015 - 05.2018
  • Providing healthcare and assistance to the youth, while working in CVICU and Urgent Care.
  • Provided friendly, prompt service to customers.

CERTIFIED NURSING ASSISTANT

Ridgecrest Healthcare
12.2006 - 12.2007
  • Providing healthcare and customer service and professionalism in a rehabilitation and long term care facility.
  • Provided emotional support to family members during difficult times.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.

Education

General Studies -

Paradise Valley Community College
05.2014

CNA -

Northwest Education Center
05.2006

Diploma -

Barry Goldwater High School
05.2006

Skills

  • Team Player & Leader
  • Computer Software
  • Problem Solving
  • Multitasking
  • Organization
  • Medical terminology knowledge
  • Stress Tolerance
  • Customer Service
  • HIPAA Compliance

Hobbies and Interests

Experiencing new adventures and challenges to be a better me.

Timeline

CUSTOMER RELATIONS

American Airlines
02.2022 - 03.2024

EMERGENCY DEPARTMENT TECHNICIAN

Banner Health
11.2016 - 02.2022

EMERGENCY DEPARTMENT TECHNICIAN

Phoenix Children's Hospital
09.2015 - 05.2018

EMERGENCY DEPARTMENT TECHNICIAN

Honor Health
01.2008 - 01.2019

CERTIFIED NURSING ASSISTANT

Ridgecrest Healthcare
12.2006 - 12.2007

General Studies -

Paradise Valley Community College

CNA -

Northwest Education Center

Diploma -

Barry Goldwater High School

Similar Profiles

CREATE PROFILE
ERIN MOLINA