Janie Carter
Wichita,KS
Summary
- 15+ years of management experience
- Excellent communication, customer service and organizational skills
- Motivated and effective team leader with high level of energy and enthusiasm
- Proficient in Microsoft Word and PowerPoint
- ACT Work keys Silver Certificate
- Problem solver
- Active listener
Overview
16
16
years of professional experience
Work History
Customer Relations
IQ Ventures
07.2023 - Current
- Answer Inbound telephone calls
- Assist customers in making payments on account
- Log call information and solutions on account
- Outbound calling
- Set up pay agreements
- Build loyal customer relations by providing top-notch service
- Provide first-rate customer service to maximize satisfaction and business success.
Customer Service Advocate/Warehouse Associate
GoPuff
07.2021 - 10.2022
- Trained employees of warehouse operations and merchandise
- Processed the handling of new inventory receipts
- Ensured accuracy of items received and scanned
- Conducted cycle counts and checked to ensure product freshness
- Answered phones, communicated via chat to ensure 100% customer satisfaction
Family Caregiver
09.2018 - 07.2021
- Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes or running errands
- Cared for individual or family during family disruption, providing companionship, personal care or help in adjusting to new lifestyle
- Performed healthcare-related tasks, such as monitoring vital signs and medication was dispensed as prescribed
- Administered bedside or personal care
Store Manager/Asst Store Manager/ Apparel Lead
Sears Hometown & Outlet
08.2013 - 08.2018
- Lead the store in achieving business goals
- Coached and developed strong and effective management team
- Trained employees of store operations and merchandise
- Held staff accountable for individual contributions based on roles and responsibilities
- Managed customer experience
- Promoted sales to meet daily goals
Head Waitress
Doc’s Steak House
07.2012 - 07.2013
- Provided prompt service with accurate orders
- Accurate in handling a variety of payment types
Receiving Lead / Supervisor\Sales Lead
Event Network
07.2008 - 07.2012
- Processed the handling of new inventory receipts
- Ensured accuracy of items received and scanned
- Conducted cycle counts, transfers, and price changes
- Planned and presented company operations for merchandise knowledge training
- Enforced inventory and data integrity procedures
Education
BS - Logistics and Warehouse Operations
Southern
Skills
- Active listener
- ACT Work keys Silver Certificate
- 15 years of management experience
- Excellent communication, customer service and organizational skills
- Proficient in
- Microsoft Word and PowerPoint
- Problem solver
- Motivated and effective team leader with high level of energy and enthusiasm
- Warehouse management
- Live chat
- Logistics
- Inventory control
- Supply chain
- Purchasing
- Freight
- Pricing
Timeline
Customer Relations
IQ Ventures
07.2023 - Current
Customer Service Advocate/Warehouse Associate
GoPuff
07.2021 - 10.2022
Family Caregiver
09.2018 - 07.2021
Store Manager/Asst Store Manager/ Apparel Lead
Sears Hometown & Outlet
08.2013 - 08.2018
Head Waitress
Doc’s Steak House
07.2012 - 07.2013
Receiving Lead / Supervisor\Sales Lead
Event Network
07.2008 - 07.2012
BS - Logistics and Warehouse Operations
Southern