Erin Moss
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Skilled in using computers and web-based applications to handle high volumes of workflow in team-driven environment.
Experienced in responding to website, email and chat inquiries to meet needs of online customers. Trained in deescalation techniques while facilitating positive experiences through high-quality customer care.
Works independently with minimal supervision providing professional support in customer relations, task prioritization and time management.
Hardworking and passionate job seeker with many skills ready for action.
Overview
10
10
years of professional experience
Work History
Online Seller
Self Employed
Chicago, IL
01.2021 - Current
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Created clear, precise and properly detailed product and service information on seller platform.
- Pursued and closed key opportunities to manage online sales process.
- Responded to customer issues and resolved complaints using excellent customer service skills.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Website Designer
Self Employed
Chicago, IL
05.2019 - 10.2020
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Provided front-end website development using editing software.
- Planned website development, converting mockups into usable web presence.
- Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Met with clients to discuss expectations regarding visual presentation, branding, and e-commerce functionality.
- Worked with marketing manager to synchronize web presence with brand identity and logo.
- Conducted functional testing over course of web development lifecycle.
- Discussed site and app requirements with clients to produce actionable development plans and budgets.
- Assisted web presence planning, implementing changes and integrating requested elements to streamline business operations.
- Conducted testing and review of website design for responsiveness, clarity and effectiveness.
Gardening Assistant (Seasonal)
Conscientious Home & Garden Co.
Union Pier, MI
07.2018 - 10.2018
- Worked with close team of 6 employees maintaining over 70 client properties.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Provided soil aeration, seeding, fertilization and weed control.
- Maintained routine landscaping schedules to boost lawn health.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
Assistant Store Manager
D2
Chicago, IL
07.2015 - 04.2018
- Assisted in curatorial work and photographed men's and women's high-fashion garments, and original pieces of art.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with store owner to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
General Manager
David's Delicatessen & Coffee
New Buffalo, MI
09.2012 - 07.2017
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, and other materials.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Led and directed team of 12+ on effective methods, operations and procedures.
- Designed, produced and maintained restaurant's website which is still being used today.
Education
Bachelor of Arts - Fine Art Photography
06.2012
Skills
- Brand Promotion
- Computer Proficiency and Microsoft Office
- Documentation and Reporting
- Time Management
- Interpersonal Communication
- Online platforms
Timeline
Online Seller - Self Employed
01.2021 - Current
Website Designer - Self Employed
05.2019 - 10.2020
Gardening Assistant (Seasonal) - Conscientious Home & Garden Co.
07.2018 - 10.2018
Assistant Store Manager - D2
07.2015 - 04.2018
General Manager - David's Delicatessen & Coffee
09.2012 - 07.2017
Columbia College Chicago - Bachelor of Arts, Fine Art Photography