Erin Mucci
Canton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Stylist Sales Associate
Mainstream Boutique
08.2023 - Current
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
Bartender
Fiddlestix Billiard Cafe Inc
07.2017 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Receptionist
Kempthorn Motors
03.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Applied Science - Practical Nursing
Herzing University
Akron, Oh01-2026
High School Diploma -
Fashion Institute of Design & Merchandising
01-2017
High School Diploma -
Kent State University
Kent, OH08-2013
High School Diploma -
GlenOak High School
Canton, Ohio 05-2013
Skills
- Brand representation
- Organization skills
- Data entry
- Time management
- Telephone skills
- Sales and customer service
Timeline
Stylist Sales Associate
Mainstream Boutique
08.2023 - Current
Receptionist
Kempthorn Motors
03.2018 - 04.2019
Bartender
Fiddlestix Billiard Cafe Inc
07.2017 - Current
Associate of Applied Science - Practical Nursing
Herzing University
High School Diploma -
Fashion Institute of Design & Merchandising
High School Diploma -
Kent State University
High School Diploma -
GlenOak High School
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