Erin Muic
Greensburg,PA
Summary
Experienced Medical Social Worker with expertise in delivering patient education, coordinating program referrals, and developing treatment plans. Proficient in accurate documentation, maintaining comprehensive records, and collaborating with insurance companies. Ready to embrace a dynamic new role within your esteemed company, leveraging 11 years of valuable experience in the field.
Overview
13
13
years of professional experience
Work History
Social Work Quality Analyst
Elevance Health (Formerly Aspire Health Care)
12.2022 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Palliative Care Social Worker
Aspire Health Care
07.2016 - 12.2022
- Participated in the training and education of the pilot CHW program. Provided feedback to not only the CHW's but also those in charge to ensure success of the program.
- Assessed and monitored program goals to determine appropriate interventions.
- Successful implementation of protocols put in place to ensure patient satisfaction and safety.
- Determined appropriate interventions based upon the patients health literacy.
- Developed individualized plans of care with patients to ensure compliancy with meeting their health goals.
- Consistently maintain above average productivity goals.
- Maintain above 90% on quality assurance evaluations.
Medical Social Worker
Bridges Home Care and Hospice
06.2014 - 07.2016
- Site champion for the We Honor Veterans program. Helped promote the company through the first two levels.
- Provide support and resources as part of an IDT to hospice patients of all levels of care.
Medical Social Worker
Medi Home Health And Hospice
10.2011 - 06.2014
- Site champion of the We Honor Veterans program. Helped promote the company through the final, fifth level.
- Provide support and resources as part of an IDT to hospice patients of all levels of care.
Education
Bachelor of Science - Psychology
University of Pittsburgh
Greensburg, PA04.2008
Master of Science - Social Work
University of Pittsburgh
Pittsburgh, PA04.2004
Skills
- Audit processes
- Quality Improvement
- Quality processes
- Healthcare Navigation
- Professional boundaries
- End of life care
- Family Support
Accomplishments
- Licensed and working in several markets requiring successful adjustment to patient needs based off of geography.
- Proven ability to adjust and maneuver to changes within the company to ensure both clinical and non clinical goals are being met.
- Ability to provide positive clinical outcomes by moving through the levels of patient engagement.
Licensure
LGSW - State of West Virginia # BP00945746
LSW - State of Pennsylvania # SW132304
LSW - State of Ohio # S.2207465
Timeline
Social Work Quality Analyst
Elevance Health (Formerly Aspire Health Care)
12.2022 - Current
Palliative Care Social Worker
Aspire Health Care
07.2016 - 12.2022
Medical Social Worker
Bridges Home Care and Hospice
06.2014 - 07.2016
Medical Social Worker
Medi Home Health And Hospice
10.2011 - 06.2014
Bachelor of Science - Psychology
University of Pittsburgh
Master of Science - Social Work
University of Pittsburgh
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