Erin Muñoz
San Antonio,TX
Summary
Experienced Market Administrator at Smile Brands, Inc. specializing in payroll verification and provider credentialing. Improved productivity reporting and optimized onboarding processes, achieving compliance and operational excellence within a 300-employee network. Strong skills in Microsoft Office Suite and communication, dedicated to maintaining confidentiality and providing exceptional service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Market Administrator
Smile Brands, Inc.
San Antonio, TX
09.2001 - Current
- Verified and validated payroll for dental providers to ensure accurate compensation.
- Audited daily schedules against hours worked to confirm payment accuracy.
- Credentialed providers with insurance plans to maintain network compatibility.
- Reported on office personnel productivity to calculate monthly performance bonuses.
- Onboarded new employees and conducted monthly orientation sessions.
- Maintained personnel files for 300 employees across South Texas region.
- Coordinated quarterly Leadership and Provider Continuing Education Meetings with vendors.
- Managed office supplies within budget while supporting administrative tasks.
Education
High School Diploma -
Tom C. Clark High School
San Antonio, TX05-2002
Skills
- Effective written and verbal communication
- Time management
- Multi-tasking
- Confidentiality
- Responsibility prioritization
- Friendly demeanor
- Courteous service orientation
- Composure under pressure
- Microsoft Office Suite
- Google Workspace
- Ascend Platform
- Power BI analytics
- Jarvis Tool utilization
- Service Provider Management System
Hobbies and Interests
- Crafting
- Traveling
- Outdoor Recreation
References
- Melinda Palacios, Director of Market Operations, San Antonio, (210) 275-1292
- Dr. Edgardo A. Gonzalez III, Former PC President & Dentist, Retired, (210) 861-6666
- Rachelle Dunlap, Former Director of Market Operations, Austin, (417) 317-9794
Certification
- Notary Pulic-State of Texas, Commission Expires 07/2028
Timeline
Market Administrator
Smile Brands, Inc.
09.2001 - Current
High School Diploma -
Tom C. Clark High School
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