Summary
Overview
Work History
Education
Skills
Timeline
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Erin Murray

Fort Mill,SC

Summary

Astute Loan Processor bringing in 9 years of of experience in the Mortgage industry. Works well with people of all backgrounds to complete loan packages and achieve on time closings. Adept at building loyalty and trust with not only my borrowers but my employer as well. Proficient in time management, and a collaborative team player trained in the loan and underwriting process. Versatile loan processor with the ability to adapt to change, an excellent communicator and decision maker with a strong eye for detail and a proactive nature.

Overview

11
11
years of professional experience

Work History

Senior Loan Processor

SoFi
04.2023 - 11.2023
  • Was Acquired by SoFi in April 2023
  • Pioneered the Speed Purchase Team in 2016 - which specializes in loan closings of 21 days or less
  • Consistently requested by Executive Team to to pilot new processes and provide feedback for profitability of new systems prior to implementation
  • Requested by Executive Team to train and mentor newer Loan Processors on organizational skills, call etiquette, and overall expectations of being an award winning processor
  • Active Pipeline Tracker I built was used as the roadmap for setting up Processing Views in Encompass to maximize efficiency and organization for pipeline navigation

Senior Loan Processor

Wyndham Capital Mortgage
01.2015 - 04.2023
  • Was Acquired by SoFi in April 2023
  • Pioneered the Speed Purchase Team in 2016 - which specializes in loan closings of 21 days or less
  • Circle of Excellence Award winner every quarter since it's inception in 2017. This entailed a cumulative calculation of customer survey scores, turn times, productivity, and total loans funded per month. Required to be within in top 10 loan processors and customer survey scores to be 4.8 or higher (out of 5) to receive said award
  • Consistently requested by Executive Team to to pilot new processes and provide feedback for profitability of new systems prior to implementation
  • Requested by Executive Team to train and mentor newer Loan Processors on organizational skills, call etiquette, and overall expectations of being an award winning processor
  • Active Pipeline Tracker I built was used as the roadmap for setting up Processing Views in Encompass to maximize efficiency and organization for pipeline navigation

Key Accounts Specialist

Extended Stay America
06.2013 - 01.2015
  • Handle all incoming group and general information requests
  • Work closely with National team and assist with facilitating Government Request for Proposals and setting up their contracts at our properties
  • Assist with managing all of the Account Services Group’s 4,000+ accounts and day-to-day activities
  • Set up Corporate Accounts for companies
  • Handle Direct Billing set up for managed accounts
  • Handle Request for Proposals
  • Make prospecting calls to clients
  • Handle billing issues for guests and clients
  • Put together group contracts
  • Proficient in ClearSlide and putting together live pitches

Recruiting Coordinator

AccruePartners
01.2013 - 06.2013
  • Creating and putting together marketing materials to send to clients and candidates
  • Handle all client and candidate calls
  • Prepare resumes to send to clients
  • Update and maintain all of the company’s social media sites
  • Conduct all of the company’s background checks for each candidate that is submitted
  • Put together client folders for off-site meetings
  • Conduct market research
  • Help coordinate company events
  • Extensive use of Microsoft Office, Word, Excel, and PowerPoint

Education

Bachelor of Science - Hospitality And Tourism Management

Appalachian State University
Boone, NC
05.2012

Skills

  • Average pipeline of 55 loans
  • Fund an average of /- 35 loans per month - dependent on volume
  • Customer Communication Expert
  • Proficient in VA, FHA, Conventional, New Construction, Jumbo, and USDA loan programs
  • Underwriting Guidelines and Regulations
  • Data Integrity
  • Encompass IOS
  • Documentation Review (which includes, but is not limited to, all types of assets, divorce decrees, deeds, title work, closing documentation, escrow calculation, credit reports, insurance, income documentation, taxes, desktop underwriting engines)

Timeline

Senior Loan Processor

SoFi
04.2023 - 11.2023

Senior Loan Processor

Wyndham Capital Mortgage
01.2015 - 04.2023

Key Accounts Specialist

Extended Stay America
06.2013 - 01.2015

Recruiting Coordinator

AccruePartners
01.2013 - 06.2013

Bachelor of Science - Hospitality And Tourism Management

Appalachian State University

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Erin Murray