Mai T. Castillo
Rancho Santa Margarita,CA
Summary
I am seeking a full-time employment position that allows me to utilize my skills and experience to contribute to a mutual goal. I have a proven track record represented by my achievements and recognitions. The many years of business-to-business experience I have acquired through the years has given me the ability to work in diverse environments and multitask as well as meet and exceed my goals. I would like the opportunity to bring my experience and creativity to an organization that thrives on succeeding as I do.
Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs. Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing. Computer savvy in MS office Suite and proprietary mortgage processing software.
Overview
9
9
years of professional experience
Work History
Senior Loan Processor
Keyone Financial
05.2024 - Current
- Review loan disclosures and full credit package in Arive- credit report, income & assets
- Contact borrowers for documents needed throughout loan process via phone and emails
- Worked on FNMA, FHLMC, FHA, VA, Non-QM, QM loans, Investor loans, Commercial Loans, Hard Money Loans, Helocs
- Requested conditional loan approval within 24 hours
- Order title, escrows and insurance in timely manner
- Draw closing documents and scheduled notary
- Proactively communicate with borrowers, Lender and Underwriters
- Executed funding conditions by expected disbursement date
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
Notary Public
04.2019 - Current
- License Notary Public
- Fidelity Approved, Chicago Title Approved, WFG Approved
- Signing Loan document for escrow companies (purchases, refinance, reverse mortgages, Power of Attorney)
- Signing documents for attorney offices
- Working with different Vendors: Loan Closers, Mobile Notary, Snapdocs, escrow companies, Superior Notary
Legal Administrative Assistant
Quintilone & Associates
Lake Forest , Californi
06.2023 - 04.2024
- Ensure the office is always running smoothly
- Support attorneys in optimizing their billable time
- Track deadlines to ensure legal documents are filed in a timely manner
- Represent the organization with professionalism and integrity when dealing with clients and court officials
- Maintain strict confidentiality of organizational and client information
- Communicate with clients in person, over the phone, and via email
- Draft, proofread, and file or send legal documents, such as motions or letters of intent
- Perform administrative duties, such as maintaining lawyers' calendars, scheduling appointments, making photocopies, and compiling complex documentation
- Create and maintain case files, including producing and editing transcripts
- Screen, direct, and prioritize incoming calls and emails to lawyers
- Perform legal and background research when requested
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
Senior Loan Processor
Impac Mtg/Cash Call
08.2019 - 02.2022
- Review loan disclosures and full credit package in Empower- credit report, income & assets
- Contact borrowers for documents needed throughout the loan process via phone and emails
- Order VOE, VOR, VOM (if applicable to file)
- Submit files to underwriting for loan approval
- Worked on FNMA, FHLMC, FHA, VA, Non-QM loan programs
- Requested conditional loan approval within 24 hours
- Draw closing documents and scheduled notary
- Proactively communicate with borrowers, Underwriters, and Closing Agent
- Executed funding conditions by expected disbursement date
Senior Loan Processor
Mr. Cooper
03.2016 - 04.2019
- Review loan disclosures and full credit package in Empower- credit report, income & assets
- Contact borrowers for documents needed throughout the loan process via phone and emails
- Order VOE, VOR, VOM (if applicable to file)
- Submit files to underwriting for loan approval
- Worked on FNMA, FHLMC, FHA, VA, Non-QM loan programs
- Requested conditional loan approval within 24 hours
- Draw closing documents and scheduled notary
- Proactively communicate with borrowers, Underwriters, and Closing Agent
- Executed funding conditions by expected disbursement date
Education
Certificate - Notary Public
National Notary Association
Orange, CA Diploma - College Preparation
Valley High School
Santa Ana 06.1991
Skills
- MS Office Suite, Mortgage processing software, Arive, Encompass, Empower, Meridian Link
- CBC Credit and Advantage Credit
- FHA portal, VA portal, Non QM, QM Loans, Hard money loans, Reverse mortgages loans, Helocs, Commercials Loan, Investments Loan, Out of the Country Loans
- Word, Excel, Microsoft Teams, SharePoint, Outlook, Data entry
- Typing 45-50 wpm and 10 key
Languages
Vietnamese
Native or Bilingual
Timeline
Senior Loan Processor
Keyone Financial
05.2024 - Current
Legal Administrative Assistant
Quintilone & Associates
06.2023 - 04.2024
Senior Loan Processor
Impac Mtg/Cash Call
08.2019 - 02.2022
Notary Public
04.2019 - Current
Senior Loan Processor
Mr. Cooper
03.2016 - 04.2019
Certificate - Notary Public
National Notary Association
Diploma - College Preparation
Valley High School
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