Jessica Smith
The Colony,TX
Summary
Experienced Senior Loan Processor known for high productivity and efficient task completion. Specialize in loan application review, risk assessment, and regulatory compliance, ensuring smooth and timely processing of mortgage loans. Possess strong organizational skills, adaptability, and problem-solving capabilities which are pivotal in navigating complex loan processes. Excel in communication and teamwork, facilitating seamless collaboration with underwriters, real estate agents, and clients to achieve shared goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SENIOR LOAN PROCESSOR
Atlantic Coast Mortgage, LLC
09.2025 - Current
- Managed end-to-end processing of residential mortgage loans (conventional, FHA, VA, VHDA, NonQM) ensuring compliance with federal regulations, investor guidelines, and company policies.
- Reviewed and verified loan applications, income documentation (pay stubs, tax returns, w-2s, 1099s, profit & loss statements), credit reports, appraisals, and title reports for accuracy and completeness.
- Coordinated with loan officers, underwriters, borrowers, and third-party vendors (appraisers, title companies, insurance agents) to resolve discrepancies and expedite loan closings.
- Prepared and submitted complete loan files to underwrite, addressing conditions and clearing approvals in a timely manner while maintaining pipeline efficiency.
- Utilized encompass loan origination system to track loan progress, update documentation, and ensure compliance with Trid, Hmda, and other regulatory requirements.
- Conducted pre-underwriting reviews to identify potential red flags, calculate debt-to-income ratios, and verify asset documentation to mitigate risks before submission.
- Maintained a high closing ratio by proactively managing deadlines, communicating with stakeholders, and resolving bottlenecks throughout the loan lifecycle.
- Restructured loans when needed due to appraisal value changes, program modifications, or additional borrower additions to ensure successful closings.
ACCOUNT MANAGER
Guidance Residential, LLC
07.2023 - 09.2025
- Evaluated and analyzed loan applications, financial statements, credit reports, and other documentation to assess risk and determine eligibility.
- Assisted senior underwriters in reviewing and processing mortgage loan applications in compliance with company policies and investor guidelines.
- Implemented performance strategies for operational protocols to meet quality standards.
- Conducted risk assessments by verifying applicant data, calculating debt-to-income (DTI) ratios, and evaluating collateral value.
- Prepared underwriting summaries, maintained accurate records, and ensured timely decision-making on applications.
- Collaborated with loan officers, brokers, and clients to gather additional information and resolve discrepancies.
- Stayed updated on industry regulations, lending criteria, and underwriting best practices to ensure compliance.
- Utilized underwriting software (e.g., DU/LP, Encompass) to streamline processes and improve efficiency.
- Assisted in portfolio management by monitoring existing accounts and identifying potential risks.
- Managed end-to-end processing of residential mortgage loans (conventional, FHA, VA, USDA), ensuring compliance with federal regulations, investor guidelines, and company policies.
- Reviewed and verified loan applications, income documentation (pay stubs, tax returns, W-2s), credit reports, appraisals, and title reports for accuracy and completeness.
- Coordinated with loan officers, underwriters, borrowers, and third-party vendors (appraisers, title companies, insurance agents) to resolve discrepancies and expedite loan closings.
- Prepared and submitted complete loan files to underwrite, addressing conditions and clearing approvals in a timely manner.
- Utilized loan origination systems (LOS) such as Encompass, Ellie Mae to track loan progress, update documentation, and maintain pipeline efficiency.
- Conducted pre-underwriting reviews to identify potential red flags and mitigate risks before submission.
- Ensured adherence to TRID, RESPA, HMDA, and other regulatory requirements throughout the loan lifecycle.
- Trained and mentored junior processors, improving team productivity and reducing processing errors by 99.9%.
- Maintained a high closing ratio of 98.5% by proactively managing deadlines, communicating with stakeholders, and resolving bottlenecks.
- Restructured loans if appraised value came in low, loan program changed, or additional borrowers were added to the loan transaction.
- Reviewed and addressed all post-closing conditions to ship loans to investors.
PROCESSING MANAGER
Homespire Mortgage Corp.
Rockville, MD
06.2018 - 06.2023
- Established work schedules, assignments, and production sequences to meet production goals.
- Monitored, evaluated, and reviewed daily employee performance data and production targets for high-volume processing work.
- Monitored production execution with established priorities to achieve optimal results.
- Implemented performance strategies for operational protocols to meet quality standards.
- Created production schedules to fulfill processing goals.
- Evaluated current production estimates and outputs to meet deadlines.
- Resolved operational, manufacturing, and maintenance problems to minimize production delays.
- Reviewed nonconforming products with QA managers to meet daily production schedules.
- Analyzed production reports to improve workflow and pre-production processes.
- Scheduled preventive maintenance to maintain the integrity of processing equipment.
- Administered daily processes by maintaining information integrity and verifying completeness of established procedures.
- Improved overall business process management by executing, measuring, and monitoring new systems.
- Evaluated business operations compliance with regulatory and internal standards.
- Identified exceptions and deviations and recommended corrective actions to realign processes.
- Compiled, modeled, and reported on Encompass and other data systems to support efficiency targets.
- Completed month-end and year-end closings, kept records audit-ready, and monitored timely recording of accounting transactions.
- Received Top Producer for a 99.8% rate of closed loans.
- Managed processors in the largest branch in Rockville, MD, achieving high customer satisfaction rates.
- Provided support and assisted underwriters to ensure loan applications were completed with accuracy and all conditions were cleared before closing.
- Detailed loan analysis documents including income, credit, appraisal, and title insurance, ultimately preparing applications for submittal to underwriting.
- Reviewed CPA documentation for accuracy, P&L, and balance sheet.
- Reviewed, approved EOI, coverage, and replacement cost required by investors.
- Provided support to loan officers and assistants with questions on submissions/scenarios when needed, such as self-employed, retirement income.
- Prepared loans for submission using lender's guidelines and submission instructions when all needed items were received for Conventional, MHA (fast track, Streamline) FHA, VA, IRRRL HomePath and HomePath renovation, 203K HomeReady, HomePossible, Chenoa, CDA & USDA.
- Verified loan documents including income, credit, appraisal, and title insurance, ultimately preparing applications for submittal to underwriting.
- Restructured loans if appraised value came in low, loan program changed, or additional borrowers were added to the loan transaction.
- Reviewed and addressed all post-closing conditions to ship loans to investors.
- Conducted post-closing reviewed conditions.
- Performed quality control/QA review before delivering loans to investors.
SENIOR LOAN PROCESSOR
McLean Mortgage Corporation
Fairfax, VA
01.2016 - 05.2018
- Reviewed the mortgage application received from the loan officer.
- Verified the information identified in the loan origination system.
- Verified the accuracy of the Loan Estimate and Closing Disclosures, income, assets, collateral documents, and internal disclosures.
- Identified due dates required to ensure the loan is complete and ready for closing.
- Reviewed supporting documentation for completeness and consistency with the information indicated on the loan application.
- Input missing or modified information into the company's loan origination system.
- Communicated discrepancies with information and documentation requirements with the loan officer.
- Validated information to ensure qualifications are consistent with investor underwriting guidelines.
- Determined deadlines required to ensure the loan closes within the Purchase and Sale Agreement, rate lock, and investor delivery requirements.
- Completed credit and appraisal analysis for the loan to ensure compliance with investor and regulatory requirements.
- Communicated with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Filed completed packages quickly and efficiently.
- Completed the closing process by collaborating with attorneys, title companies, and government clerks.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Reviewed and verified borrowers' income, credit reports, and property appraisals to prepare documents for underwriting.
- Calculated income, assets, and liabilities to meet lender requirements.
- Reviewed initial client documentation to structure and submit loan packages.
MORTGAGE LOAN PROCESSOR III
SunTrust Mortgage, Inc
Rockville, MD
08.2014 - 01.2016
- Ensured the timely and accurate information of all loans, single-family, condominiums, new construction, conventional, Jumbo, FHA, and VA loans high balance with accurate packaging of loans originated by loan officer/banker.
- Gathered information and took each file from pre-approval to closing.
- Input proper loan information into the STM Partners, MLCS, and Empower Frame.
- Responsible for ensuring that all loan documentation is complete, accurate, verified, and complies with company policy.
- Reviewed and interpreted AUS/DU/LP/Manual Underwriting/Portfolio loans.
- Reviewed loans according to FHA/FNMA/FHLMC Guidelines.
- Prepared initial and final Good Faith Estimates.
- Requested HOI verifying mortgage clause, policy continuance.
- Performed review of title work, vesting, tax information payments.
- Requested outstanding conditions, working together with the borrower.
- Followed up with borrowers with any outstanding condition needed.
- Scheduled settlements with the title company.
- Reviewed Closing Disclosures (CD) performed funding reports and reviewed post-closing documents to be forwarded to the correspondent department.
- Requested Condo approval, financials, questionnaire, and master insurance certificate.
- Reviewed the credit report of the mortgage buyer along with verification of credit history in terms of debts and payments to find bankruptcy, late payments, fraud alerts.
- Verified employment with CPA, business license, HR department, and payroll.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Created and completed loan submission packages.
Education
BBA - Applied Behavior Analysis
Alison University
Mount Carmel03-2024
GRADUATE - Commercial Aviation, Course of International Services Flight Safety Certification training, Aeronautical law, ICFS/FACTS Emergency Points 135 Certification, federal aviation regulations, Geography, Aerodynamics, Navigation, Instruments, Weather and Meteorology, Aeronautic Medicine and First Aid.
Centro De Estudios Columbia
Lima, Peru01-1995
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- S400
- Cisco Unity Phone Manager
- Oracle data processor
- Los
- Encompass
- Calyx Point
- LPS
- NTS Attachmate
- Empower
- Verbal Communication
- Written Communication
- Credit Verification
- QuickBooks
- Processing procedures
- Clear communication
- Mortgage underwriting expertise
- Processing documents
- Appraisals
- Team collaboration strengths
- Pipeline management Know-how
- Loan underwriting
- Document management
- Calyx point
- Mortgage facilitation
- Loan disclosures
- Loan submissions
- Loan servicing
Languages
- Italian
- Spanish, Native
- Italian, Highly proficient
Languages
Spanish
Full Professional
Italian
Full Professional
Certification
Applied Behaviour Analysis
Timeline
SENIOR LOAN PROCESSOR
Atlantic Coast Mortgage, LLC
09.2025 - Current
ACCOUNT MANAGER
Guidance Residential, LLC
07.2023 - 09.2025
PROCESSING MANAGER
Homespire Mortgage Corp.
06.2018 - 06.2023
SENIOR LOAN PROCESSOR
McLean Mortgage Corporation
01.2016 - 05.2018
MORTGAGE LOAN PROCESSOR III
SunTrust Mortgage, Inc
08.2014 - 01.2016
BBA - Applied Behavior Analysis
Alison University
GRADUATE - Commercial Aviation, Course of International Services Flight Safety Certification training, Aeronautical law, ICFS/FACTS Emergency Points 135 Certification, federal aviation regulations, Geography, Aerodynamics, Navigation, Instruments, Weather and Meteorology, Aeronautic Medicine and First Aid.
Centro De Estudios Columbia