ERIN NASH
Detroit,Mi.
Summary
Trustworthy employee with the ability to work independently or in a team setting. Dedicated to continuous learning and acquiring new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Angels place
Southfield, MI
07.2019 - 10.2024
- Provided personal care to clients, such as bathing, grooming, and toileting.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Coordinated transportation for medical appointments and other errands.
- Facilitated communication between clients, family members and medical staff.
Front Desk Receptionist/Medical Record Specialist
Catherine's Place
Farmington Hills, MI
11.2018 - 04.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained and updated patient medical records in a secure electronic database.
Call Center Representative
Sprint
Detroit, MI
01.2018 - 12.2019
- Developed effective working relationships with team members across multiple departments.
- Maintained strong call control and quickly worked through scripts to address problems.
- Provided efficient, courteous assistance for routine inquiries and service issues
Flex Worker
Macys
Troy, MI
05.2017 - 09.2019
- Provided customer service to clients in a variety of settings.
- Participated in weekly meetings to discuss challenges and successes.
- Assisted with the implementation of new flexible work policies and procedures.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Tracked inventories and input equipment counts into warehouse databases.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Play Leader
Detroit Summer Fun Program
07.2017 - 08.2018
- To develop and maintain a structured, organized and fundamentally active playground environment
- To provide a range of appropriate creative, stimulating and fun activities which are physi- cally active
- To use observation and reflective practice to assess the play and lunchtime needs of the children
Cashier/Retail Sales Associate
Target
Dearborn, MI
10.2017 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Detroit Edison Public School
06-2016
Some College (No Degree) - Pyschology
Eastern Michigan University
Ypsilanti, MISome College (No Degree) -
Henry Ford College
Dearborn, MISkills
- Problem Solving
- Adaptability
- Time Management
- Handling Pressure
- Team Leader
- File Management
- Multi-line telephone skills
- Recordkeeping and bookkeeping
Certification
- CPR & first aid
Timeline
Direct Care Worker
Angels place
07.2019 - 10.2024
Front Desk Receptionist/Medical Record Specialist
Catherine's Place
11.2018 - 04.2020
Call Center Representative
Sprint
01.2018 - 12.2019
Cashier/Retail Sales Associate
Target
10.2017 - 01.2018
Play Leader
Detroit Summer Fun Program
07.2017 - 08.2018
Flex Worker
Macys
05.2017 - 09.2019
High School Diploma -
Detroit Edison Public School
Some College (No Degree) - Pyschology
Eastern Michigan University
Some College (No Degree) -
Henry Ford College