Open To Work
Shelbie Drayer
Direct Care Worker
Templeton,PA
Work Preference
Summary
Dedicated professional with expertise in customer service and member support. Proven ability to build rapport with clients and assist them in navigating benefit programs effectively. Committed to fostering positive relationships and enhancing member experiences.
Overview
7
7
years of professional experience
Work History
Direct Care Worker
Tempus Unlimited, Inc.
Templeton, PA
03.2022 - Current
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
Seasonal Plant Merchandiser
Dan Shantz Farm and Greenhouse
Kittanning, Pennsylvania
03.2021 - 10.2021
- Enhanced visual appeal of plant displays to boost customer engagement.
- Monitored plant health, ensuring proper watering and maintenance routines.
- Implemented seasonal merchandising strategies to effectively promote plant sales.
- Arranged new merchandise with engaging signage to encourage sales and reduce overstock.
Direct Care Worker
People's Public Partnerships, Llc
Templeton, Pennsylvania
06.2019 - 07.2020
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Maintained a clean and safe environment for clients and staff.
Certified Nursing Assistant
Reliant Staffing Solutions
Kittanning, Pennsylvania
06.2019 - 07.2020
- Assisted patients with daily living activities and personal care needs.
- Monitored and recorded vital signs to support patient health assessments.
- Provided emotional support and companionship to patients and families.
- Documented patient interactions in compliance with healthcare regulations.
- Communicated effectively with patients to ensure their comfort and understanding.
- Answered call lights promptly and responded to patient needs accordingly.
Shift Manager
Widnoon Corner Store
Templeton, Pennsylvania
09.2018 - 06.2019
- Supervised daily store operations and ensured compliance with safety regulations.
- Managed staff schedules to optimize coverage and enhance customer service.
- Trained new employees on store policies, procedures, and customer interaction techniques.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
Certification - CNA
Kittanning Care Center
Kittanning, PA01-2016
High School Diploma -
Penn Foster high school
Pennsylvania 01-2015
Skills
- Customer service
- Effective communication
- Problem solving
- Time management
- Active listening
First aid and safety
Behavior redirection
Compassionate client care
Patient care
Personal hygiene assistance
Verbal and written communication
multi-tasking
conflict resolution
Customer service
Computer knowladge
microsoft programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Direct Care Worker
Tempus Unlimited, Inc.
03.2022 - Current
Seasonal Plant Merchandiser
Dan Shantz Farm and Greenhouse
03.2021 - 10.2021
Direct Care Worker
People's Public Partnerships, Llc
06.2019 - 07.2020
Certified Nursing Assistant
Reliant Staffing Solutions
06.2019 - 07.2020
Shift Manager
Widnoon Corner Store
09.2018 - 06.2019
Certification - CNA
Kittanning Care Center
High School Diploma -
Penn Foster high school